PayMe Customer Service and Operations Assistant Manager - Retail Banking and Wealth Management

Job description

Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as PayMe Customer Service and Operations Assistant Manager .

Principal responsibilities

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​Handle verbal and written enquiries received from contact center.

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Resolve complaints in an effective and efficient manner.

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Investigate and do root cause analysis on transactions, fraud cases, incidents

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Continuous improvement by giving feedback to contact center agents, on recurring cases

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Participate in trainings to frontline staff, that face our customers daily

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Participate in initiatives to streamline processes to improve efficiencies and customer experience when dealing with contact center

Desired profile

Qualifications :

Requirements

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​Relevant years of experience, in the financial industry. Customer service or customer facing experience is a plus.

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Candidate must be proficient in both English and Cantonese. written and spoken

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Customer focused with a Can-do mentality

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Analytical and curious in nature.

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Risk averse. Protects the HSBC or PayMe brand at all times.

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Team player

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PayMe CSO operates seven days a week and will require rotational weekend work.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website