Ops Mgr End to End Cust Serv

Job description

Job description

Some careers open more doors than others.  

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the INDIA WPB Operations (TAX Operations) team. 

Job Introduction

·       The purpose of this role to manage tax compliance, reporting and filing of statutory tax returns and payments.

 

Principal Responsibilities 

·  Meeting the TAX reporting deadlines (Monthly/ Yearly Quarterly) and ensuring accuracy in reporting is extremely crucial.
·  Drive Process efficiency and process changes - Internal/statutory
·  Participate in projects, automations, system changes etc.
·  Manage and ensure governance over vendor’s compliance to ensure performance is as per the agreed Statement of Work (SOW) and report any risks observed.
·  Ensure all Tax notices are replied by the vendor before the mentioned deadline and review accuracy of liability amounts mentioned against the previous reporting done.
·  On event of any issue/ delay of response observed on tax portal the same to be reported to stakeholders/ raise grievances on portal/ liaise or follow up with tax portal helpdesk teams for resolution of reported issue.
·  Annual review and update of Process Documents (SOPs) basis latest guidance/ regulatory change/ change in the process.
·  Monitoring GST related GL accounts by conducting daily/ monthly reconciliations and run checks for any anomaly also. Report differences if any or highlight incorrect/partial or manual entries passed to the respective stakeholders for rectification and action basis guidance documented in the process.
·  Perform sample checks and file all tax returns (SFT/Form60/15G/15H) on reporting portal and ensure to review discrepancies if any, raised by the portal and get the same resolved.

Requirements

Role Requirements / Education Qualifications / Certifications / Experience:

·  This role requires 1-3 years of overall Banking exposure
·  Minimum Graduation or as required for the role, whichever is higher
·  Understanding of Bank’s systems (HUB), Excel proficiency.
·  Adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures

Skills

·  Excellent spoken and written communication skills
·  Real and effective Stakeholder management skills
·  Attentive learner who can pick up the training in short duration and be productive at the earliest

          Expertise (post onboarding)

·  Management of workload through proactive prioritization
·  Take responsibility for identifying potential risks and actual issues, and quickly put actions in place to mitigate them

 

Capabilities

·  Effective communication with Customers/Stakeholders/Colleagues
·  Working in a Dynamic Environment
·  Working Responsibly
·  Customer Centricity
·  Problem Solving and Critical Thinking
·  Strengthening Stakeholder Relationships
·  Using Business Systems and Processes

Useful Links

Candidate User Guide: Click   HERE

Link to Careers Site: Click   HERE  

You’ll achieve more when you joinHSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India