Operations Support Manager - Fraud Operations - PROCESS MANAGEMENT - FRAUD OPE

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Support Manager - Fraud Operations - PROCESS MANAGEMENT - FRAUD OPE.

Principal responsibilities

The primary objective of an analyst is to be the change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. The jobholder works generally as part of a wider project team and is provided direction by Process Consultants, project managers and Business Consultants. They may act independently in projects of small to medium complexity. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously.

Value Creation

·  Works well with others and puts self in others shoes to gain a greater understanding of their point of view.
·  Maintains personal and professional development - upgrades professional knowledge, skills, experience and accreditation; acts as a good team member.
·  Accepts the continuing need for flexibility and takes a supportive, practical approach to change and innovation; participates and learns about the change to effectively adapt.
·  Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm.
·  Solves problems systematically, logically and independently and where appropriate involving supervisors.
·  Shapes basic ideas, makes suggestions in regards to potential quick wins.
·  Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis - gathering current state data (operations, financial etc) and identifying improvement opportunities.

Operational Performance

·  Gathers and details business requirements, supporting prioritisation and traceability.
·  Designs parts of a solution based on the business requirements.
·  Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities).
·  Supports change journey planning and highlights any risks and issues.
·  Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials).
·  Prepares and delivers change communications and training to change audiences.
·  Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods.
·  Supports re-engineering delivery and implementation activities.
·  Supports the production of business case.

Requirements

·  The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
·  The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
·  The following statement is only for roles with managerial or specific Compliance responsibilities.
·  The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.