Operations Support

Job description

Job Advert Details

At HSBC, our purpose is opening a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in Netherlands, you’ll help evolve and grow our business. 

What you will do: 

The role holder will be responsible for overseeing the daily operations of HSBC Netherlands’s office, manage administrative responsibilities and maintain office procedures. Also, ensuring that the services are provided in line with the relevant HSBC Group standards, regulations, and risk management.  

In this role you will:

·  Manage office operations and procedures to ensure organizational effectiveness.
·  Deal with office expenses (incl. supplier invoices, internal fees etc.), related payments and funding requirements.
·  Order and maintain office supplies, handle mails, manage clients’ documentation and records retention.
·  On-site facility support: maintain kitchen and grocery orders, overseeing office facilities maintenance.
·  Manage and process external vendors’ purchase orders and invoices.
·  Implement Protective Security measures in the office, first point of contact in case of alarm/emergency (24/7).
·  Onshore IT support: first line assistance on IT issues, laptop rebuild, Audio/Video conference connectivity, advance IT knowledge.
·  Manage IT inventory, and technology related onshore projects.
·  Business Info Risk management (BIRO) and Business Continuity Plan (BCP).
·  Implement and maintain Branch procedures and systems.

You should apply if you have: 

·  Professional work experience as Operations manager, preferably in an International Corporate or Financial Institution environment 
·  Excellent Proficiency in Microsoft Office suite of products (Word, Excel, Outlook, PowerPoint) 
·  Maintain strong interpersonal skills, detail oriented and able to handle any IT related queries. 
·  Passion for IT, willing to go above and beyond expectations to meet customer needs and resolve problems. 
·  Team player: easily develops good working relationships and willing to assist others to create an extraordinary service experience. 
·  Proven critical thinking, personal organizational and time management skills.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

·  We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University 
·  You can work your way and will have a say in when, where and how you and your team flexibly work together.
·  You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices. 
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 
Due to local immigration regulations, this role is only open to candidates who possess the right to work in Netherlands without a work permit.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers