Operations Manager - Transaction and Profile Screening

Job description

Job Advert Details

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. 

We are currently seeking a high calibre professional to join our team as an Operations Manager - Transaction Screening.

Principal responsibilities:

·  Manages daily operations to ensure performance targets and commitments to Business Groups are met.
·  Ensure team members complies with BIM/FIM regulations, audit recommendations, local regulations and DIB procedural guidelines.
·  Ensures team members maintain a high standard of customer service delivery and identify opportunities to support and partner to meet the goals of the business
·  Identify and escalate any emerging risks to management, maintain HSBC control standards and follow Group Compliance Policy to minimize risks to the bank.
·  Contributes towards the continuous improvement of the department
·  Contributes towards the development, motivation and performance of staff.
·  Manage and handle the employee vetting check for the Bank

Information

Requirements:

·  Bachelor degree holder.
·  At least 3 years of experience in an operations/processing environment
·  At least 2 years experience in managing teams (>10 staff ) to deliver aggressive performance targets
·  Familiar with workflow management and process designs
·  Demonstrates strong intiative and analytical skills in problem solving
·  Customer service oriented with an ability to motivate team members to think out of the box
·  Flexible and adaptable to change and leading the team through change
·  Demonstrates behaviors in line with group values 

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited