Operations Manager - Global Private Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as an Operations Manager.

Principal Responsibilities

·  Collaborating with Line Manager for providing constructive feedback on team performance
·  Manage and supervise a team of fund operation staff to provide operational support and services for fund end to end processing
·  Assist the development and implementation of initiatives to enhance service quality and operational efficiency
·  Good planning and managing projects aimed at achieving system enhancement/new product launched
·  Manage the day-to-day operations to ensure the accuracy for maintaining high standard of customer service delivery
·  Monitor reconciliation breaks to ensure no discrepancy of booking
·  Recommend improvement of the operations workflow for process streamline and effectiveness
·  Monitor and ensure orders are delivered to Fund Houses/Transfer Agents before cut off time
·  Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions
·  Prepare investigation reports including operational incident report for management review and approval
·  Handle customer complaint and perform investigation to identify the root cause with prompt service recovery
·  Monitor workflow of team members to ensure resources are allocated appropriately
·  Provide guidance and training to team members to enhance their operations knowledge and competency

Requirements

·  Excellent knowledge of the fund market and banking products across all related asset classes
·  Solid experience in order execution, settlement, corporate action and funds operations
·  Familiar with the securities market and banking practice
·  Strong numerical skills
·  Good problem solving skills
·  Ability to meet tight deadlines
·  Good interpersonal relationships and communication skills with proficiency in English and Chinese

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.