Operations Manager Account Servicing and Management - GRP INS COOOPS -INHK

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Manager Account Servicing and Management - GRP INS COOOPS -INHK.

Principal responsibilities

·  Responsible for onboarding and renewal of medical panel to provide medical checkup for clients.
·  Regularly meeting with HK Team and relative parties to ensure the medical panels are all providing good quality service to INHK client.
·  Identify business needs and requirements and participate in project workgroup to ensure new changes to underwriting and new business functions to be implemented efficiently with proper procedure in place and necessary system support.
·  Support to build up a proper governance and monitoring control in place to fully comply with internal FIM guideline as well as external regulatory requirements.
·  Development and monitors on underwriting demographics portfolio, provide recommendations to improve service standard.

Requirements

·  3 to 5 years of solid experience in backend insurance operations or medical panel operations.  Candidates with less experience may be considered for an Assistant Manager or Officer role
·  Candidate with experience in dealing with the internal and external compliance/regulations/governance and/or project management experience will give advantage.
·  Detail oriented and able to multi tasks.
·  Fluent in written and spoken English and Chinese.
·  Strong self-motivation and ability to work under pressure and strong job commitment.
·  Good communication and negotiation skills, with a thorough understanding of insurance products and analytical mind.
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
·  Can work independently as well as good team working spirit.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.