Operational Support & Development Manager

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The main function of this role will be to provide the Chief Operating Office (COO) and the Digital Business Services (DBS) leadership team with support as directed by the Chief Administration Office (CAO).  This includes liaison with and direction of Senior and Executive Management across HSBC and the creation of information for use at Executive Management Forums.
The role holder will be required to interact with many internal and external parties and therefore needs an outstanding level of professionalism and gravitas.  DBS Operational Management is the primary support function for the COO & DBS Leadership, providing them with information & analysis on the execution against the strategy and goals including research, operational planning, communication and reporting. The role will also provide effective administrative support particularly in relation to people development and training and ad-hoc requests that come from the COO/Chief Risk Administration Office (CRAO).
As an internal provider of services to HBAU DBS works across all Global Businesses and Global Functions and is an integral part of facilitating the Global Businesses and Global Functions to deliver to their stakeholders.

Responsibilities:

·  Governance & Documentation – ensuring appropriate governance is developed and implemented with robust documentation and supporting management across COO regulatory responsibilities within DBS including but not limited to the DBS Steering Committee, Executive Committee, HBAU Board Meeting submissions
·  Delivery and performance – provide the COO and DBS leadership with information & analysis on the execution against the strategy and goals and competitive review and positioning
·  Strategy Execution – supporting the research and analysis to enable the delivery and implementations of DBS Priorities
·  Change Execution – managing change, either internally or externally driven, on a continuous improvement basis
·  Regulatory Compliance – Support COO office in the execution of regulatory compliance obligations as required
·  People Development Program – consulting and execution covering identification,  review, analysis, recommendations and delivery of People Development and Training opportunities (including STA s and job tastings) to result in an overall improvement in job satisfaction and intention to remain with HSBC
·  Support – provide the COO and DDBS leadership with effective management support particularly in relation to strategic team event development and management

Requirements

Requirements:

·  Sound business knowledge with proven ability to make informed business decisions in challenging circumstances.
·  Good understanding of HSBC structures, processes and objectives across the Group
·  Good knowledge of the external environment – regulatory, political, competitors etc.
·  Strong knowledge of DBS – functionally, operationally and financially
·  Proven ability to articulate complex issues concisely and in simple language to support problem analysis
·  Strong relationship management, collaboration and influencing skills
·  Practical experience of driving and delivering business transformation and continuous improvement.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.