Processor Acct Servicing and Mnt

Job description

HSBC Life Insurance Company Limited
Headquartered in Shanghai, HSBC Life Insurance Company Limited is a 50-50 joint venture between HSBC Insurance (Asia) Limited and The National Trust Ltd. with a registered capital of RMB 1025 million. HSBC Life offers a comprehensive range of insurance solutions to our customers covering protection, retirement, children's education, wealth growth and management, and legacy planning.

We are currently seeking an experienced professional to join our team.

In this role, you will:

· ​​ Provide excellent service through phone interactions with customers. Be focus on resolving their requests in time with an efficient, accurate, professional and courteous manner to create customer loyalty;
· Handle customer inbound, outbound calls, emails, request from digital channels, answer customer's inquiries.
· Record all customer requests which could not be resolved by call agent in First- Call. Timely track the outstanding case status ensure customers request are addressed.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

This role is in the call centre team. Major challenge is able to get the point quickly from customer's expression, handle difficult calls, provide smart solution, alternative to customers.

You'll achieve more when you join HSBC.
https://www.hsbcinsurance.com.cn/about-us/career/

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Life Insurance Company Limited