Mortgage Specialist - Johor Bahru

Job description

Some careers open more doors than others.
 
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
 
We are currently seeking an ambitious individual to join our Retail Banking and Wealth Management team in the role of Mortgage Specialist working together with colleagues to define, manage and achieve divisional business targets.
 
Principal Responsibilities
The role holder has a responsibility to grow the Mortgage business, cross-sell retail banking products and refer potential Premiers customers to Personal Relationship Banker or Managers.
Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics.
The jobholder forms an integral part of the Mobile Sales, Branch and wider HSBC management team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.
Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
The job holder needs to ensure the growth of the portfolio of customers they are responsible for generating mortgage business and making referrals for Premier and Wealth needs to the branch.
The job holder will need to work closely with the branch Advance Manager, Premier Relationship Banker and Managers to ensure continuous inwards referrals for mortgage needs.
Work all CCO lists, contact promises, individual solutions and open sale reminders
Achieve the Mortgage performance minimum standards, Premier and Wealth referrals with other cross-sell penetration rates.

Desired profile

Requirements
A minimum requirement of SPM is needed for this role.
At least 1 year of experience in mortgage products in banks or financial institution.
Attain appropriate professional and regulatory qualifications as required by market.
Proven ability in customer relationship management
Ability to analyse financial priorities and influence customers to take appropriate action to meet their needs
An broad knowledge of financial planning and defining customer needs
An understanding of the needs of the mass affluent customer segment in general
A full understanding of  referral processes 
An understanding of the Mortgage, Advance and Premier Propositions
High energy and a tenacious approach
Excellent sales management skills
Customer driven with a strong focus on quality of service
Strong interpersonal communication skills
A strong sense of ownership, responsibility and accountability
An excellent understanding of customer need
Proficient in English and local language
Only Malaysians are encouraged to apply.
 
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
 
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
Issued by HSBC Bank Malaysia Berhad.