Mortgage Associate

Job description

Mortgage Associate, Retail Banking and Wealth Management

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Joining our team will provide you with a range of career options; you can progress to management or specialize in other areas such as financial planning. We also have national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few. You could also become a qualified Mortgage Advisor through our Mortgage Development Programme.

This role offers an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts plus a starting salary of £17,000.

In this role, you will:

• Listen to customers to identify and understand their current and future needs, and providing the right solution to meet those needs.

• Work collaboratively with colleagues to ensure every need of the customer can be met within the wider HSBC teams.

• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.

• Provide excellent service, going above and beyond customer's expectations on every single call.

• Comply with the regulations and procedures that govern our business and products.

• Treat Customers Fairly at the heart of all that you do.

Desired profile

To be successful in this role you should meet the following requirements:

• Experience in a relevant environment i.e. front-line Customer Services.

• A proven track record of understanding customers' needs and delivering excellent customer service.

• Strong professional communication skills, both oral and written.

• Experience of working with rules and regulations.

• Consistently achieved objectives set for them and taken action to improve on their own performance.

• This role will require you to work 35 hours per week. The department opening hours are 8.00am to 10:00pm, Monday to Sunday. You will be allocated a shift pattern within these hours.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.