Mortgage Advisor - Tier 2

Job description

Qualified Mortgage Advisor

Are you a qualified Mortgage Advisor with experience of providing first class advised customer service?

If the answer is yes, then this could be the role for you. Working as part of our mortgage family you will support our customers with key life events such as buying a first home, home improvements and helping customers fulfil their hopes, dreams and ambitions. For our customers an advised service means a tailored approach, taking time to build rapport and providing individual attention to every customer.

At our Swansea Contact Centre we are focused on creating an engaging working environment, and we're dedicated to helping you develop and grow your career and unlock your potential. The Contact Centre offers great facilities such as free onsite and offsite parking, as well as an internet café and subsidised sports and social club.

When you join our team, from day one you'll have access to a competitive benefits package, including:

· A discretionary annual bonus
· Bupa healthcare for you and your family worth up to £700
· A market-leading employer pension contribution of up to 17% *
· Life assurance (4 x base salary)
· Group Income Protection of 60% of salary if you are unable to work following absence of over 26 weeks**
· 28 days' holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
· My Choice – our flexible benefits scheme
· The opportunity to participate in HSBC Group Share Plans; Sharesave and Share Incentive Plan

On a day to day basis you will:

· Listen to customers to identify and understand their current and future needs for mortgages and provide the right solution to meet those needs

· Recognise the wider financial planning needs of individual customers and make referrals to other areas of the bank, where the customers' wider needs can be met.

· Proactively develop and strengthen customer relationships and, in doing so, generate new business responsibly.

· Being an advocate of HSBC values and business principles by putting the customer first and delivering excellent customer service to complex customer calls by keeping up to date in your professional accreditation

· Generating customer loyalty through strong knowledge of key products and services

· Proactively managing financial and non-financial risks and promoting HSBC's balanced risk culture

Desired profile

To be successful in this role you should meet the following requirements:

· All candidates must already hold a full Level 3 mortgage qualification (e.g. CF1 and CF6, or full CeMAP)

· Experience working in relevant environment/s, i.e. customer service, contact centre, mortgage/financial services

· Experience of personally complying with business processes, rules and regulations

· Experience working in relevant market/context, i.e. Regulated Financial Services is essential

We're passionate about you and career progression, we will ensure you go through a really thorough induction programme during your first 8 weeks. Being part of our mortgage family you will be part of a large team where you have support available, and given the trust and freedom to deliver in your role as an expert in mortgage advice.

So, do you want a career rather than just a job? If so apply today to join HSBC, a truly global organisation, and start your journey.

* core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

**Subject to acceptance by the insurers

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.