Mortgage Advisor

Job description

If you are looking for a career that will help you stand out, join HSBC Hamilton Advised Mortgages and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, our department offers opportunities, support and rewards that will take you further.

Our Advised Mortgage Manager teams provide a range of services to HSBC customers, supporting key life events such as buying a first home, home improvements and helping customers to fulfil their hopes, dreams and ambitions.

For our customers an advised service means a tailored approach, personalised attention and our teams working to support their mortgage needs, which is one of the biggest purchases in a customer's life.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

· A discretionary annual bonus
· BUPA healthcare for you and your family worth up to £775
· A market-leading employer pension contribution of up to 17% *
· Life assurance (4x base salary)
· 25 days' holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
· My Choice – our flexible benefits scheme

In order to be available for our customers as well as provide attractive working patterns you would work between the hours of 08:00 -21:00 Monday to Friday, 08:00 to 18:00 on Saturday and closed all Sundays.

We are currently seeking ambitious individuals to join this team in the role of Advised Mortgage Manager.

On a day to day basis you will:

· Listen to customers to identify and understand their current and future needs for mortgages and provide the right solution to meet those needs
· Recognise the wider financial planning needs of individual customers and make referrals to other areas of the bank, where the customers' wider needs can be met.
· Proactively develop and strengthen customer relationships and, in doing so, generate new business responsibly.
· Being an advocate of HSBC values and business principles by putting the customer first and delivering excellent customer service to complex customer calls by keeping up to date in your professional accreditation
· Generating customer loyalty through strong knowledge of key products and services
· Proactively managing financial and non-financial risks and promoting HSBC's balanced risk culture
· Owning and resolving issues and understanding how and when to escalate
· Developing and building effective working relationships with key stakeholders within and outside of the immediate business area
· Being self-motivated and proactive in helping grow business revenue in the mortgage arena
· Treat customers fairly at the heart of all you do

Desired profile

To be successful in this role you should meet the following requirements:

·  Experience working in relevant environment/s, i.e. customer service, contact centre, mortgage/financial services
·  Experience of personally complying with business processes, rules and regulations
·  All candidates must already hold a full Level 3 mortgage qualification (e.g. CF1 and CF6, or full CeMAP)
·  Demonstrated an ability to match products and services with clients' needs
·  Relevant product knowledge including knowledge of mortgages is essential
·  Experience working in relevant market/context, i.e. Regulated Financial Services is essential
·  A track record of gaining an understanding of customers' needs and delivering excellent customer service
·  Achieved objectives and met expectations whilst supporting and encouraging others to do the same
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

HSBC is committed to building a culture where all HSBC employees are valued, respected and opinions count, they take pride in providing a work place that fosters continuous professional development, flexible working and opportunities to grow, with in an inclusive and diverse environment.