Mobile Business Analyst - Digital Business Banking

Job description

Digital Business Banking – Mobile Business Analyst Global Commercial Banking

Some careers offer brighter prospects than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

The Mobile Business Analyst role is part of the global Digital Business Banking (DBB) programme, based in London and reporting to the Head of Mobile, Digital Business Banking.

This position is responsible for leading analysis for changes and new features/services that deliver enhancements to our Mobile propositions for SME Business Banking customers. As a Lead Digital Analyst you will be involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.

In this role, you will:
· Working with colleagues & cross-functional teams in an Agile environment to produce and own business user requirements, functional specifications and business cases
· Producing clear, high quality documentation for scrum teams, business and other stakeholders for various programmes of work. This will include defining Epics, User-Stories and agreeing the Definition of Ready with both business and technical teams.
· Work closely with the Product Owner and other stakeholders to validate and prioritise requirements, drawing on research and customer insight to meet user needs.
· Collaborate with both Business & IT colleagues, including teams working on associated digital channels to identify opportunities and ensure a strategic & consistent user-experience.
· Support the end-to-end digital process, from design through to development, testing and implementation, ensuring that digital deliverables meet business requirements and are fit for purpose to release to customers.
· Develop user-acceptance test strategies and plans to support business/customer sign-offs, ensuring the product is fit for purpose.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

·  A deep understanding of the role of mobile for small business users, including a strong understanding its opportunities and challenges
·  Experience working in relevant environment/s, i.e. Mobile/Digital change
·  Past working experience in a relevant role, i.e. Business Analyst, Consultant
·  Extensive experience working in an Agile development environment and capable of using relevant systems e.g. JIRA, Confluence, etc.
·  Experience working in Global teams, within a multi-country matrix environment
·  A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
·  Excellent and demonstrable Stakeholder Management, with a proven ability in building effective networks and working collaboratively across teams.
·  A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

The base location for this role is London with some potential for international travel.

You'll achieve more when you join HSBC.



As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

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