Meet & Greet

Job description

The Meet and Greet role is situated within the branch network and is at the frontline of HSBC.  You’ll be the main point of contact and focus for a lot of our customers.  You’ll set the highest standards of customer service with your efficiency, accuracy, timeliness and professionalism, which will be matched perfectly with your approachable and friendly personality.  Treating customers fairly will be at the heart of everything you do.  To apply for this role, you need to: genuinely want constant contact with customers and have had previous customer service experience, be able to communicate professionally in English and be willing to work flexibly as the role is likely to involve shifts.
 
On a day-to-day basis, you will assist in the delivery of the branch retail plan by:
Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response
Identifying and addressing customer needs by actively promoting relevant bank solutions, referring on as appropriate
Monitoring the service status of the branch’s Self Service equipment
Identifying common fraud/errors/irregular transactions, taking appropriate actions to resolve or refer
Proactively encouraging new and existing customers to register for, and use, alternative delivery channels (e.g. Personal Internet Banking/Self Service Equipment)
Maintaining a thorough knowledge and understanding of activities in the Customer Hall.
You will need to:
Build and maintain good relationships with staff through a genuine desire to understand their needs and support them
Go out of your way to make customers and staff with different values or background feel welcome and respected
Use empathy and adapt your behaviour and style of communication to suit your audience
Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs
Adhere to regulations, legal obligations and data protection rules
Ability to follow instructions and seek advice or look up information if required
Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times
Take on board new ideas and adapt them further to make them your own
Be calm and objective under pressure
Have well developed interpersonal skills and the ability to empathise with others
Learn new approaches and knowledge quickly and actively look for responsibility

Desired profile

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About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.