Manager, Unsecured Lending Products - Wealth and Personal Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within Wealth and Personal Banking, the Consumer Assets team is responsible for improving portfolio profitability and achieving growth objectives for all lending products in Asia-Pacific, including credit cards, personal loans, overdrafts and mortgages. Operating in several strategic markets across the region, the division is a key contributor to the profitability of the HSBC private wealth business.

We are currently seeking a high calibre professional to join our team as a Manager Unsecured Lending Products .

Principal Responsibilities

·  Implement Credit Card / Personal Loans Servicing projects. Deliver smooth Credit Card / Personal Loans Servicing journey delivery and satisfactory customer experience
·  Coordinate and manage Credit Card / Personal Loans Servicing enhancements with the aim to sharpen market leading position in Credit Card / Personal Loan in a cost-effective way
·  Manage Credit Card Servicing complaint, dispute & fraud cases escalations
·  High involvement in Credit Card Servicing incident handling
·  Handle compliance requests from Regulators, Internal & External audit exercises. Ensure regulatory, compliance to Group standards and audit directives are met. Review and coordinate initiatives to streamline journeys and reduce costs
·  Support Credit Card overall business strategies to achieve business targets

Requirements

·  Degree holder
·  Relevant working experience in Credit Card / Personal Loan, or other banking products management with good understanding about Credit Card/ Personal Loan Servicing digital and non-digital journey management 
·  High degree of personal drive and resilience
·  Proven experience in project management
·  Able to work with stakeholders from various functions and disciplines to drive business outcomes.
·  Excellent problem solving and analytical skills with creative and critical thinking.
·  Strong understanding across different business units in Wealth and Personal Banking
·  Strong knowledge in compliances and regulatory requirements

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.