Manager, Transaction Monitoring Operations

Job description

Job Advert Details

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Functions (GFs) play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from legal, risk and finance to human resources, sustainability, marketing and communications. Their operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputation.

We are currently seeking a high calibre professional to join our team as an Manager, TM Operations

Principal Accountabilities: Key activities and decision making areas:

Impact on the Business/Function

·  Is responsible for ensuring the teams deliver in line with its demand statements
·  Is responsible for planning and prioritization of day to day services across teams
·  Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
·  Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.
Customers / Stakeholders

·  Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance 
·  Is responsible for identifying opportunities to improve service Quality across teams.
Leadership & Teamwork 

·  Establishes the goals for Team Leaders and manages their performance.
·  Is responsible for the coaching and development of individual team members and the overall development plans of the teams
·  Is able to recruit team members within agreed headcount plans as directed by the Line Manager
·  Is accountable for the cascade of communication across teams.
Operational Effectiveness & Control 

·  Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
·  Manages resources across  teams to ensure  performance levels continually meet agreed standards
·  Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
·  Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner

Information

Knowledge & Experience / Qualifications  

·  Clear understanding of multiple operational workflows and associated operational controls
·  Proven track record towards high level of customer service.
·  Effective communication skills.
·  Strong interpersonal skills.

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited