Manager - Processing - Regional Testing - HSBC Operations, Services and Technology - TKH

Job description

Some Careers grow faster than others.
 
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
HSBC Operations, Services and Technology
 
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
 
Global Service Delivery
 
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
 
Role Purpose
 
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
Acquire and update knowledge on procedures related to relevant process;
Define test cases;
Execute automated scripts;
Monitor results and raise defects;
Involved in defects resolutions;
Enter requirements into ‘Requirements’ module in Quality Centre;
Author, maintain and execute manual scripts;
Communicate with Country and Regional SD CDD Leads, Business Analysts and Test managers;
Report testing status  and MI to stakeholders;
Manage the GSC testing analysts;
Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set;
Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally;
Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation;
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators;
Issues/problems are effectively investigated and resolved or appropriately referred with recommendations;
Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks;
Proactively identify issues, if any, and escalate;
Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed;
Participate in team meeting / team activities and work towards sustaining team spirit;
Correctness – ensure the system produces the desired results i.e. business requirements are satisfied;
Reliability
- ensure that the system produces correct results under actual business user conditions;
Quality – verify the overall quality of the system by detecting and resolving as many faults as possible prior to phase deployment;
Efficiency
- leverage testing resources efficiently. Focus on risk based assessment of functions coupled with ensuring that we achieve 100% coverage of functions;
Risk Mitigation
- minimize risk to business while meeting deployment requirements;
Find defects [deviations from requirements] and track those defects to resolution;
Meet targets on productivity and accuracy as per the targets and metrics defined for the process;
Instructions/requests to be correctly interpreted understood and implemented;
Ensure that the process related procedures are implemented as per the process manuals;
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated;
Ensures that the system works as per the procedures, if not escalates immediately about the Defects.

Desired profile

Familiar with the testing methodology and tools (i.e. QC) (D);
Responsible to run test scripts / test scenarios;
Responsible to raise and monitor defects;
Responsible in defects resolutions;
Familiar with CDD Utility technology (GWIS, FileNet, HUB);
Assist local country to draft local DIMs;
Acquire and update knowledge on procedures and related to relevant process;
Assist SME to draft test scenarios / scripts;
Good understanding of AML / CDD;
Correctness – ensure the system produces the desired results i.e. business requirements are satisfied.
You’ll achieve more at HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***