Manager Portfolio Balance Build

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus oncustomer-centric propositions and innovativeand efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Manager, Portfolio Balance Build.

Principal Responsibilities
· To plan and drive implementation of business strategies for incremental revenue through balance build sales to new to bank as well as existing to bank customers.
· To strategise, plan, direct and drive the implementation of strategies in a bid to make HSBC the most preferred card provider in the market whilst maximizing market share of receivables, ultimately growth in card revenues.
· To perform planning & strategies as well as execution on successful balance build products and sales to drive incremental sales, card receivables & cards utilization.
· To drive awareness of product by engaging with channels as well as being adequately supported by relevant media strategies.
· To ensure campaigns mechanics are communicated to all relevant parties especially front liners and complaints on cards related are properly handled.
· To monitor & review balance build cancellation request and reasons for improvement in process, service issues or product features/benefits or offers.
• To provide solution & marketing supports to business stakeholders to drive business objectives.

• To ensure full compliance to internal requirements as per FIM & BIM and to external regulations & policies issued by Bank Negara Malaysia (BNM), Association of Banks Malaysia (ABM) and other relevant authorities.

Desired profile

Requirements
·  A bachelor's degree in business, economics, communication or marketing.
·  Minimum 3-4 years working experience in consumer products line, may not be limited to card industry alone.
·  Evidence of strong analytical, statistical to identify opportunities to grow the card business & drive incremental usage, receivables balance and line managment.
·  Evidence of a strong collaborator with a demonstrated ability to influence broadly and challenge conventional thinking
·  Experience in collaborating with cross – functional teams in a fast paced, dynamic environment and excellent project management skills required.
·  Comprehensive knowledge of brand management and strong understand of the financial services industry, competitors and target market.
·  Ability to portray the evidence of strong business decision making and have good planning and organization skills.
·  Excellent communication skills - both verbal and written
·  Excellent language proficiency in English and Bahasa Malaysia.
·  Highly motivated, results-oriented and prepared to accept challenging goals.
·  Able to work independently and is customer-oriented.
·  Only Malaysian citizens are encouraged to apply.

You'll achieve more when you join HSBC.
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Issued by HSBC Bank Malaysia Berhad.