Manager - Payment Services

Job description

Job description

Some careers open more doors than others.  

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Manager of Payment Operations will oversee the day-to-day operations of our payment processing systems. This role is critical in ensuring that all payment transactions are processed accurately and efficiently. The ideal candidate will have a deep understanding of payment processing, exceptional leadership skills, and a track record of optimizing payment workflows.

Principal Responsibilities

 

·  Manage and control daily operations and administration of the Payment services unit (which includes Payment Processing, Vendor management, etc.). In order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
·  Monitor performance of employees and vendor staff in the given unit
·  Ensure standardization of processes. Process notes to be updated on a regular basis.
·  Ensure an effective Business Continuity plan is in place for the unit.
·  Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.
·  Ensure Daily Control Functional Checklist is updated by all team members and held on records.
·  Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
·  Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
·  Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
·  Monitoring & assessment of performance of reporting staff with the help of Production management systems
·  Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

 

Impact on the Business

·  Ensure that there is improvement in productivity for transaction processing and service delivery.
·  Conduct User Acceptance Tests (UAT)
·  Business Continuity Plan (BCP)
·  Ensure all the policies and procedures are being adhered scrupulously.
·  Ensure all payment operations activities are performed smoothly and that deadlines are met.
·  Vendor management and Co-ordination.
·  Cost Management.

Customers / Stakeholders

·  Contributes to building good customer relations and maintaining a high level of customer service
·  Understand and implement customer requirements. Ensure highest level of engagement with business groups and IT.
·  Monitoring staff performance and creating culture of learning and growth in the unit.  Identify training needs and ensure training requirements are met.
·  Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.
·  Manage the operational risk associated with the role and safeguard the interest of the bank
·  Ensures audit recommendations / Compliance issues
·  Reporting / Preparation of returns.
·  Business Continuity Plan (BCP)

Requirements

·  Bachelor's degree in Finance, Business Administration, or a related field
·  Minimum of 3-5 years of experience in Operations.
·  Strong understanding of payment processing systems, excellent analytical, problem-solving skills and customer centric approach to support Business growth.

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Links

Candidate User Guide: Click   HERE

Link to Careers Site: Click   HERE  

You’ll achieve more when you joinHSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India