Manager Operations

Job description

Job description

Why join us?

Account & SSI function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets, Commercial Banking Client (utilizing Global Markets Products), Prime Services (PS), Funds and Strategic clients across geographic locations. ASM is a well-established function operating globally and supporting 40 countries with 3 hubs in London, New York and Hong Kong and two processing sites in Bangalore and KL. The functions deal with large and extremely time sensitive transactions which are required to be performed with high level of quality and integrity while following FIM guidelines and therefore demands proactive management of operational risk, capacity planning and robust measurement of performance metrics.

The Opportunity:

Subject Matter Expert Manager will be part of Account and SSI Maintenance EMEA team. The nature of the work will be diverse and will entail analysis of data sets. Accounts and SSI instructions from a variety of sources and systems for Global Markets under ASM umbrella and perform necessary due diligence. It is expected that this role will liaise with a larger operations team under ASM and work very closely with other teams to manage bulk and regular BAU volumes as and when asked. The role will also require the SME Manager to work closely with Balance sheet migration team to manage multiple projects and also support the line management in smooth running of the operation and delivery of task on a day to day basis.

What you’ll do:

·  This role which will primarily focus on performing day to day BAU task and ensure volumes are completed on agreed timelines with the requesting community. The individual is expected to work closely with LMO and his team members with a view of understanding the dynamics and challenges of the role.  In view of this, the individual is expected to demonstrate maturity and be a team player to manager the activities performed by the team.
·  The individual will be expected to meet all volumes and productivity targets on a day to day basis and ensure all parameters are achieved as agreed with the line management.
·  The individual is also expected to assist Manager to ensure team is highly motivated by organizing related activities to inculcate team work and positivity within the team.
·  Assist Line Manager and the team in processing activities and queue/volumes management.
·  Meet customer requirements and turnaround requests in agreed time frames.
·  All operational processes are operating and that a robust control environment is in place across Client Data Services Offshore Services
·  Assist Line Manager-Operations to carry out effective Operational Risk assessments by monitoring and implementing risk mitigating plans by escalating potential risks that may arise.
·  Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss / audit finding.
·  Participates in site-wide initiatives and best practice sharing sessions.
·  Acquire and update knowledge on procedures and products to achieve agreed quality targets (as amended or notified from time to time) on the process.
·  Ensure that each work is completed in accordance with established procedures and standards, Produce MI as required.
·  Identify and escalate potential showstoppers.
·  Support achievement of team objectives.
·  Participate in development of cohesive teams, Foster development of co-workers.
·  Contribute to the creation of a supportive work environment driven by people centric values.
·  Build professional relationships with colleagues in other areas, delight internal and external customers.

Requirements

What you will need to succeed in the role:

·  Possess good knowledge of operational workflow and systems within Account and SSI Maintenance. 
·  Evidenced ability to build rapport with various stakeholders and can contribute to make the team more effective 
·  Excellent Communication, planning and organizing skills. 
·  Ability to learn quickly and transfers knowledge appropriately, understand and interpret data. 
·  Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills. 
·  Knowledge in Global Banking and Markets.
·  Possess good problem solving and decision making skills.
·  Graduate any background.
·  Ability to plan & organize effectively as well as adopt a flexible approach to change. 
·  Ability to build rapport with and relate to a wider range of people 
·  Good interpersonal skills and customer service orientation. 
·  Good Analytical skills 
·  Strong time management skills and ability to work under pressure 
·  Good team player. 
·  Self-driven-needs to have a drive for results. Could be depended on meeting deadlines.
·  Ability to work under different time zones (Rotational shift pattern).

What additional skills will be good to have?

·  Knowledge in excel, data and some level of coding background.
·  A good understanding of the overall securities industry from an operational and regulatory perspective. 
·  Knowledge of SWIFT, preferred but not essential.  
·  Knowledge on MS Visual Basic is an advantage.