Manager, Operational Resilience - HASE WPB NFR UTILITY - RC

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofManager, Operational Resilience - HASE WPB NFR UTILITY - RC

Principal responsibilities

To lead HASE WPB Business Service Owners (BSO) on Important Business Services (IBSs) in Operational Resilience (OR) Programme. You will act as a primary focal point of coordination with different stakeholders and assist in drafting OR artefacts for review and signoff by BSO.

·  Assist the BSO to refresh the IBS artefacts on annual cycle or by trigger events (e.g. post-incident review, significant business changes, new regulatory requirement etc.);
·  Collaborate with key stakeholders (e.g. Process Owner, Third Party Engagement Manger, IT Service Owner, global mapping team) to ensure the IBS artefacts are up-to-date;
·  Tracking the remediation plan of Business Vulnerabilities and Technology Vulnerabilities;
·  Coordinate the Scenario Testing with BCIM team and key stakeholders;
·  Support BSOs on their Quarterly Self-assessment and Annual Self-assessment, obtain their sign-off and risk steward's comment;
·  Ensure all IBS artefacts are adhere to global Operating Instructions and procedures, also to ensure the data quality on ARIS and BSO dashboard is accurate;
·  Prepare MI for the BSO Governance Meeting, co-ordintate with relevant stakeholders to obtain inputs, arrange pre-meeting with Business, IT and Operation for material incident；
·  Follow up with 2LoD and 3LoD queries and challenges;
·  Support global landscape for Operataional Resilience programme activities.

Requirements

·  University graduate;
·  Possess working experience from a banking/financial institution, familiar with Hang Seng bank products and buisness services;
·  Experienced in liaising with internal/external business partners;
·  Good command of written and spoken English, fluent Cantonese is preferred;
·  Basic Knowledge in Non-Financial Risk (NFR). Subject matter experct in at least one risk domain is a plus. e.g. Resilience Risk, Regulatory Compliance Risk, etc;
·  Ability to work agile and experience in project management with good deliverable;
·  Experience in IT incident management / Third Party management / Business Continuity Management is a plus；
·  Experience in HASE WPB Payment process/ Retail products and process (mortgage, cards, insurance)/ Wealth product and process/ Digital platform, product and process is a plus;
·  Support global landscape for Operataional Resilience programme activities.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

You’ll achieve more when you join HSBC.

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