Manager, Global Coordination Team, Global FCCI

Job description

Role Title: Manager, Global Coordination Team, Global FCCI
Business: Group Security and Fraud Risk
New or Existing Role? New
 
Role Purpose
·         The Global Coordination Team (GCT) is a new function being developed in conjunction with the FIU to provide a single team responsible for managing and coordinating intelligence and investigations for cases that are global in nature and / or significant in risk. 
·         Qualifying cases are likely to come from a number of sources, referred from Global Internal Investigations Group (GIIG), escalated from Regions, direct from Senior Management, developed by FIU etc, regardless of the source the role holder will be responsible for all aspects of managing the coordination of the investigation.  The post holder will become the central point for qualifying investigations and take responsibility for issuing, managing and tracking actions, collating all material, drafting / issuing regular communications / briefing, managing working and steering group calls, providing guidance as necessary to internal / external counsel and prioritising cases.
·         The post holder will not physically conduct investigations; investigations will be conducted by appropriate resources in country / region.
·         In addition to this, the post holder will have responsibility for the existing Regional Investigation Oversight and Global Investigation Oversight process (RIO & GIO) used to identify Financial Crime Risk cases in countries / regions that pose a high risk to the bank.  The post holder will have a mandate to review the RIO & GIO process and improve upon it.
·         GCT is responsible for providing a seamless link between the FIU and FCCI for qualifying cases.  To achieve this FCCI GCT will be collocated with the FIU GCT and work as one team with day to day management provided by a single point for both.
 
Key Accountabilities
Impact on the Business
·         Responsible for the day to day delivery of the strategy, objectives and governance reporting requirements of the FCCI Oversight function through the Global Investigations Oversight Committee
·         The provision of timely and reliable management
·         Effective management and prioritisation of qualifying cases escalated to GCT
·         Define and oversee the process and criteria for case acceptance, decision-making and outcomes management.
·         Evaluate cases escalated to GCT
·         Provide a ‘one stop shop’ to assist with the investigation of relevant GIIG cases.
·         Effective and seamless management of complex, higher risk FCCI investigation cases across multiple Regions and disciplines, de-conflicting and de-duplicating where required, giving direction and guidance
·         Oversee and ensure successful completion of all FCCI cases referred to the GCT
·         Assist and Support the GCT in the design and running of an efficient transfer of intelligence and investigation data between teams engaged in global investigations to ensure that the maximum possible data permissible by law is shared from country to country.
·         Develop and maintain strong  relationships with regional FCCI, FIU and FCC colleagues across the full spectrum of financial crime risk
·         Oversight of multiple complex cases at any one time, often under considerable deadline pressure due to regulatory requirements across HSBC global business lines.
·         Responsible for the effective management and outcomes of GIIG cases on their behalf and at their direction
·         Prepare and submit clear, concise, factual, unbiased, thorough and timely reports to senior audiences as required
 
Customers / Stakeholders
·         Build networks and Manage a diverse set of senior stakeholders within FCCI, FIU, FCC, RC, Global Risk functions in order to achieve the overarching objectives, including  the following principal stakeholders::
·         FCCI and FIU Management Offices,
·         Global Internal Investigations Group (GIIG)
·         Regional Investigation Oversight Committee Secretariats and members,
·         Regional Triage Teams
·         Colleagues within the wider FCCI and FIU, responsible for developing procedures and assurance capabilities and the highest quality case management
·         Global and Regional SFR teams
·         Global and Regional FCC and RC teams
·         Legal and HR
·         Report Commissioners
·         Support the GIO/RIO Chairs in the effective management of the Oversight Committees
·         Active support to Regional FCCI Lead’s appointed to investigate complex FCCI investigation cases
·         Proactive, effective and timely communication of case acceptance decisions and outcomes, reporting and recording within agreed service level agreements
·         Provide insight into industry-wide best practice of global oversight and management of complex and highest risk  FCCI investigations to ensure best-in class standards
 
Leadership & Teamwork
·         Leadership of the FCCI GCT Case Coordination team
·         Provide leadership of the FCCI GCT Case Coordination Team for escalation of risks, issues and suggestions for resolution and contribute to the globally consistent FCCI & FIU frameworks
·         Proactive support and assistance to the FIU GCT Head and Team, ensuring that service levels are at a minimum maintained and ideally exceeded across both disciplines
·         Work effectively as part of a global and regional dynamic co-located team including taking on unfamiliar/difficult tasks when necessary and providing leadership, guidance and support to others
·         Assist in training/mentoring of new FCCI and FIU staff
·         Periodic review of the Regional committee case trackers to verify the effective functioning of the RIO committee within each geographical area, taking corrective action as required
 
Operational Effectiveness & Control
·         Set performance indicators based on FCCI Target Operating Model Oversight Function and in consultation with FIU GCT and FCCI senior management
·         Adherence to governance and operational controls, as outlined in procedures and policies to ensure risks are identified and managed
·         Contribution to processes for building management information (MI)
·         Track and record FCCI actions and decisions through the Global Oversight tracker
·         Provision of on-going input to aid development of FCCI and FIU systems, including ,but not limited to the Global Oversight tracker, SCION and UCM
·         Assist in the development of in-depth FCCI investigative techniques
·         Supports change and global growth within team
·         Responsible for the review the RIO & GIO process, Driving continued improvements for operational efficiencies and cost-saving opportunities
·         Adhere to departmental best practices in investigative and analytic functions
 
Major Challenges
·         Working in a new and developing department and using new and existing technology
·         Rapidly and accurately understanding complex business structures and the potential financial crime risks inherent within them
·         Constructing accurate, succinct and persuasive summaries of the financial crime risks
·         Identifying and driving enhancements to the system and business processes to drive greater operational effectiveness and increase the return on investment
·         Developing and maintaining strong and productive relationships with a diverse set of internal customers and stakeholders as well as relevant external contacts.
 
Role Context
·         The role is in a new team with equal FTE from FIU and FCCI.  Whilst reporting lines are into FCCI, the team will be located and will be day to day managed by Operational Intelligence which forms part of the Financial Intelligence Unit, so the post holder must be able to work comfortably within a fluid and developing framework. The role holder will be expected to demonstrate considerable entrepreneurial spirit in identifying and realising opportunities to improve the management of financial crime risk across banking. The role holder will be subject to sensitive, and therefore risky, information and must exercise sound judgement in protecting it and must adhere to all relevant rules and regulations.  The role will report on a day to day basis to the Global Head of Operational Intelligence, FIU and on an entity basis to the Global Head of FCCI
 
Role Dimensions
·         Due to the nature of the role there is limited direct financial responsibility. However, the largest financial crime events in the wholesale banking environment have the potential to result in large losses, so the indirect financial impact of the role is highly significant.
 
Management of Risk
·         The role itself involves risk management and the role holder must show strong leadership in this area by continually reassessing the operational risks associated with the role and mitigation if required, taking account of changing economic, legal, technological and regulatory environments and adhering to all procedures and practices.
 
Observation of Internal Controls
·         The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
·         The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
·         This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Desired profile

Knowledge & Experience / Qualifications                
Qualifications
·         Education to degree level or above
 
Experience / Skills
·         At least 2 years proven experience in investigating major Financial Crime of all types.
·         Experience/knowledge of banking and financial services
·         Strong track record of managing investigative, intelligence and/or due diligence activities
·         Strong communication and influencing skills
·         Strong interpersonal skills and ability to build and maintain instrumental relationships
·         Ability to think creatively to drive innovative solutions
·         Ability to build connections and work collaboratively across boundaries
·         Demonstrable aptitude for analysing complex, multi-faceted banking relationships
·         Excellent written and verbal communication skills, with meticulous attention to detail
·         The ability to undertake comparative assessments of multiple competing hypotheses
·         Strong leadership skills with the ability to teach others
·         Robust, accountable and independent
 
We are an equal opportunity employer and are committed to creating a diverse environment.