Manager - Education - MLT FCCOPS NHC

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Education - MLT FCCOPS NHC.

Principal responsibilities

Impact on the Business/Function

·  Deliver trainings to TM Operations/ FCI.
·  Lead or assist in the development and revision of content as applicable.
·  Content amendment, translations (including initial work, review, signoff, rework).
·  Consistent delivery of TM Operations technical training courseware.
·  Deliver training programmes aligned to the annual training calendar.
·  Manage Investigations, Education projects and programmes.

Customers / Stakeholders

·  Provide high quality and effective training deliveries within given timeframes.
·  Provide post training support by tracking performance against learning curve targets.
·  Implement remediation, upskill classes and other interventions as part of continuous improvement.
·  Provide up to date reporting after each class facilitated.
·  Coach & mentor trainees ensuring readiness in delivering to the level of performance required.
·  Alignment with team members, onshore & Global Education in delivery method and content.
·  Actively promote self-development and the usage of the different learning channels.

Operational Effectiveness & Control

·  Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with TM Operations.
·  Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department.
·  Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Requirements

·  Minimum 18 months relevant experience in the Transaction Monitoring / Investigations / AML domain is required.
·  Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is must.
·  Prior experience in managing/supporting TM Operations / Investigations training programmes is an added advantage.
·  Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners.
·  Strong communication and presentation skills required with excellent planning and organisational skills.
·  The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations/Investigations management and team members across multiple sites.
·  Highly effective in working with senior management and multiple stakeholders across GSCs and In-country sites.
·  Adapts well to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels.
·  Should be a Team Player and collaborate with various teams across the multiple sites.
·  Ability to provide constructive feedback.
·  Ability to maintain control, direction, and motivation in an ever-changing environment.
·  Ability to analyse large amounts of data efficiently, draw conclusions on what the data means, and actions required.
·  Experience in training techniques, methods, and evaluation.
·  Maintain the trainings records and relevant data always updated on the learning platform.
·  CAMS / CFCS / ICA certification will be an added advantage.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.