Manager, Digital and Customers Proposition - Commercial Banking

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. 

We are currently seeking a high calibre professional to join our team as a Manager, Digital and Customers Proposition - Commercial Banking .

Principal Responsibilities

·  Design Customer and Channels Proposition to support commercial banking business strategy for target customer segment, industry or use cases
·  Engage markets for assessment of competitive landscape, market opportunities, applicability of capabilities and business benefits
·  Co-design the proposition and actionable commercialization strategy with markets based on research, data analysis and voice of customers with objective to drive customer growth and other business KPIs
·  Collect, analyze and report data and project status (including KPIs, OKRs etc.) to track the progress of strategy execution
·  Work closely with a wide range of stakeholders including business users, product teams, other external vendors and external partners on the design and requirement of key digital initiatives
·  Actively engage in proposition development cycle from ideation, initial scoping, customer discovery, proposition design, partnership management, commercialization, go-to-market tactics and continuously improving customer experience
·  Collaborate with stakeholders to ensure investment of propositional elements are future-proof and widely applicable to most markets
·  Formulate the partnership strategy, including partner evaluation, onboarding, commercialization terms and ongoing management

Requirements

·  University degree, relevant qualifications in Business, Finance, Computer Science, Technology
·  Hands on experience in business analysis, consulting, strategy formulation, strategy execution or business model transformation
·  Customer-oriented with strong business acumen
·  Ability to prioritize and work independently under pressure within a team environment
·  Team player with strong stakeholder management skills through effective communication, presentation and influencing
·  Good understanding of Commercial Banking business and products will be a plus

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.