Manager - Corporate Actions - GPB COO ASIA

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Corporate Actions - GPB COO ASIA.

Principal responsibilities:

·  Supervise a team of corporate action staff to provide operational support and services for corporate action events processing.
·  Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery.
·  Review and recommend improvement of the operations workflow for process streamline and effectiveness.
·  Perform transaction approval process on day to day operations.
·  Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time.
·  Review and ensure corporate action checklists are updated and completed before day end.
·  Review daily control sheets and reports to ensure exceptional cases are closely monitored.
·  Review daily transactions and perform investigation for any discrepancies.
·  Perform daily review of unreconciled items per update of Reconciliation Team.
·  Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions.
·  Prepare investigation reports including operational loss report for management review and approval.
·  Preparation of management and regulatory report.
·  Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes.
·  Handle customer complaint and perform investigation to identify the root cause with prompt service recovery.
·  Monitor workflow of team members to ensure resources are allocated appropriately.
·  Provide guidance and training to team members to enhance their operations knowledge and competency.

Requirements

·  Excellent knowledge of the market and banking products across all related asset classes.
·  Solid experience in corporate action and securities operations.
·  Familiar with the securities market and banking practice.
·  Strong numerical skills.
·  Good problem solving skills.
·  Ability to meet tight deadlines.
·  Good interpersonal relationships and communication skills with proficiency in English and Chinese.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.