Manager Case Advisor

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Case Advisor

The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks so as to reduce administration burden and ensure first time accuracy.

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

·  Ensures we comply to our regulatory obligations
·  Protects HSBC’s brand, values and reputation
·  Enables us to meet our business needs and support critical business services
·  Reduces the risk of doing business with third parties
·  Supports our policies and provides a consistent approach across the bank

Main Activities:

·  Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship
·  Build an understanding of the engagement, the service and the risks associated with engagement categories
·  Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner
·  Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues
·  Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)
·  Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards
·  Support the TPEM with periodic updates to the IRQ if triggered
·  Completion of agreed control tasks on behalf of the TPEM

Requirements

·  Academic qualification: Bachelor’s degree or demonstration of relevant industry experience
·  The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.
·  Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations
·  We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.
·  Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable
·  Strong relationship management experience
·  A good understanding and experience of the Global Businesses and Global Functions within a Bank.
·  A good understanding of the regulatory environment within the region and knowledge of 3rd party risk
·  Demonstrable examples of team work and collaboration with internal and external customers
·  Attention to detail and proactive awareness of internal and external policies
·  Prior quality assurance

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Electronic Data Process Mexico Private LTD***