Manager, Business Management and Performance Effectiveness - Wealth & Personal Banking

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager, Business Management and Performance Effectiveness.

Principal Responsibilities

The role holder will support the S&SEA WPB Chief of Staff – Business Management and Performance Effectiveness team and is responsible for (i) Sales Incentive Governance and Assurance and (ii) Ops Demand planning & tollgates (iii) Business Management related activities.

(i) Business Performance and Project Management

The role includes liaison with Senior & Executive Management across Regional HSBC and creation of analysis for use in Business Performance and Management Forums. Specifically covering the following aspects:

·  Support the Head of SSEA WPB to develop and implement business strategies
·  Coordinate cross-functional projects related to Business Restructuring and Cost and Workforce management, etc, ensuring timely execution and alignment with strategic objectives
·  Support the preparation of regular reports, MIs and management summaries on business / product performance for senior management Support the delivery of MI and insights solutions for the S&SEA Region
·  Engage and coordinate with internal stakeholders to ensure deliverables are kept on track and delivered on time
·  Project Management of ad-hoc assignments

(ii) Sales Incentive Governance: support the targeted operating model for Sales Incentive Governance & Oversight.

·  Oversee the execution of governance, monitoring, and risk stewardship of the SSEA Performance Framework
·  Ensure consistent sales incentive design in local markets against global framework
·  Support the implementation of MI Control Dashboard with related control indicators to support holistic oversight in Country Incentive Forums (CIF)
·  Spot-check of sales incentive calculation, review and approval of local incentive governance design

(iii) Ops Demand Planning & Quarterly Tollgate

·  Prepare and run the regional process for the annual WPB operations demand planning with markets
·  Prepare a robust submission highlighting overall affordability, risks, and prioritization to the strategy
·  Interlock with the DBS operations team and Global WPB COO to ringfence funding
·  Manage the regular Ops demand tollgate with markets in order to reprioritize and address critical unplanned demand
·  Implement and maintain a robust SSEA Performance tracking Framework and ensure alignment with global framework and KPIs

Requirements

This role requires an individual who can demonstrate strength and experience in the following areas:

·  Thorough understanding of Wealth and Personal Banking Business would be desirable
·  Financial analysis, business management, or Data & Analytics experience would be desirable
·  Strong business acumen with good problem solving, communication, and analytical skills
·  Self-motivated, focused, detailed oriented and able to work efficiently to deadlines is essential
·  Ability to work with a high degree of autonomy but is also a good team player
·  Proven ability working in in complex multi-jurisdiction and multi-cultural environments
·  Proven ability to work with senior stakeholders, sponsors, and vendors
·  Strong organizational and time management skills are a must to successful operate and deliver to ever changing senior management requirements
·  Excellent written and verbal communication skills. Proficiency in both spoken and written English
·  Proficient in PC skills including Outlook, Word, Excel, PowerPoint

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.