Mainframe Support Engineer

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Specialist Engineering

Role Purpose:

The Specialist Engineer job is responsible for delivering and providing engineering expertise in a specialist Technology engineering area which may include but is not limited to data engineering, security engineering, back-end engineering, user experience engineering., ensuring continuous improvement.

Main Activities:

·  Design, develop, enhance, and deploy applications capable of meeting the performance, resilience availability, security, and service stability/self-healing requirements.
·  Participate in design/technical reviews/provide inputs and ensure the quality of the deliverables.
·  Hands-on coding and helping team members solve technical problems.
·  Ensuring procedure around governance/standards/ are followed including relevant IT Development, Change Management and Service Management etc.
·  Manage/provide the Environment support across Real Time Payment Platform including environment stability/technical functionality/identification and issue Resolution.
·  Participate, contribute, and support in environment releases including weekend support (Rotational/Need basis).
·  Responsible for automating the continuous integration/continuous delivery pipeline.
·  Manage and support junior members of the team where required.
·  Self-motivated and able to handle multiple tasks/projects/programs with priority.

Requirements

·  Design and engineer software with the customer/user experience as a key objective
·  Actively contributes to Technology Engineering Practice by sharing Subject Matter Expertise from their area of specialism, best practice and learnings.
·  Drives adherence to all standards and policies within their area of Technology Engineering.
·  Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
·  Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
·  Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.
·  Ensuring compliance with all relevant controls and standards.

Competences

·  Effective Communication
·  Results-Oriented
·  Conflict Resolution
·  Analytical Thinking
·  Teamwork

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***