Loans and Corporate Trust Client Service and Transaction Manager (f/m/d)

Job description

Description de l'emploi

At HSBC , our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business. Are you a good communicator, both written and verbally? Do you have some previous credit experience? Do you enjoy teamwork? 

If you answered yes to any of these questions, we want to hear from you! 

What you will do: 
The jobholder will work as part of a team dedicated to performing the role of Facility Agent/Security Agent under Syndicated Loan facilities, and Account Bank/Custodian/Bond Paying Agent/Escrow Agent under Capital Market transactions. The jobholder will be primarily responsible for a portfolio of clients/deals, and will be required to display a strong commitment to maintaining and improving a quality client service proposition.  The jobholder will be required to work with internal teams, both onshore and offshore, to maximize the client experience of dealing with HSBC from mandate through to final repayment, as well as being directly responsible for managing the non-operational aspects of the deals, including review and negotiation of documentation liaising with arrangers/lenders, external counsel and internal Group Legal where required as well as working closely with London Client Services and Transaction Management.

In this role you will:

·  The jobholder will have prime responsibility for a portfolio of client relationships where they relate directly to the syndicated loan deals on which we are appointed as facility agent
·  The jobholder will be required to work with internal teams from mandate to ensure that the onboarding and closing of the deal is professionally executed, and that potential operational issues are flagged and addressed in advance; to build and develop the relationship with the client, to act as an advocate for the client within HSBC; be the main point of contact (for both internal and external parties) for escalation of issues, and take ownership of the action plans to resolve performance issues (both from a ISV and a Client perspective)
·  The jobholder will be required to display a strong client service work ethic, ensuring that customer requirements are understood; that our requirements and processes are explained; and that they display a commitment to service delivery that demonstrates that the client is at the heart of everything that we do.  Ensure ‘treating customers fairly’ principles are adhered to at all times.  Agree and adhere to an annual client visitation plan, and solicit feedback.
·  The jobholder will, in addition to having full deal oversight, be required to manage the non-operational aspects of these deals.  This will include the deal closing process (including conditions precedent/subsequent matters and primary syndication, where relevant); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); distribution of financial reporting and other ad hoc information to lender syndicates via Debtdomain (including, but not limited to, lender calls); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation
·  Ongoing work requests that fall outside the normal scope of the role should be assessed, and if necessary referred to Business Development for possible discussion regarding repricing and/or one-off work fees. Develop strong client relationship to seek out both retentive and new business opportunities (across all ISV product areas)
·  The jobholder will be expected to display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions.  Assessing any non-core service for operational viability.  Awareness of industry developments.  Identify process/technology improvements for clients that will benefit client experience
·   Provide advice and guidance for junior members of the team and Operations where required, and act as an escalation point for local management

Conditions

You should apply if you have: 

·  First significant and proven experience in a comparable role (ideally 3 years or more) with a great understanding of the Syndicated Loan Market
·  Fluent in French and English – must be able to communicate verbally and in writing in both languages
·  Understanding of primary syndication and capital markets
·  Client focused, with a proven record of commitment to excellent customer service
·  Able to work in a pressurized environment and manage priorities effectively
·  Excellent  time management and presentation skills
·  Experience of using Debtdomain, LoanIQ and Clearpar desirable.

Even if you feel you do not fit 100% of our qualifications, we encourage you to not let this hold you back from applying if you believe this is the role for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits!

HSBC has been certified “ Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

·  Advantageous remote working agreement
·  Diversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environment
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests
·  Usual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation + RTT)
·  Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)
·   A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

·  Partial reimbursement of childcare cost
·  Various bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)
·  An allowance for parents of children with disabilities
·  Possibility to work part-time

Financial benefits:

·  A company savings plan and a savings plan for collective retirement
·  Meal voucher card or corporate restaurant depending on your place of employment
·  Mutual insurance for you and your family, and a pension contract to protect your loved ones
·  A loyalty bonus and a long-service medal rewarding seniority
·  Holiday vouchers based on your reference tax income
·  CESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parent
·  A Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

·  Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)
·  We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
·  We’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers