Life & Health Claims Assessor
Bristol (City of Bristol) Personal services
Job description
The Life & Health Claims Assessor role is based within HSBC Insurance Business Services.
The role of the Life & Health Claims Assessor is to build relationships with customers, assess the validity of an insurance claim to balance risk and customer experience.
The successful candidate is expected to demonstrate: strong knowledge of insurance products (medical knowledge is preferable), strong customer service skills, strong rapport and empathy with the customer's.
Your responsibilities will include:
· Assess insurance claims - Risk assessment
· Build strong customer relationships and empathy
· Work within a team of assessors to deliver a high class customer service
· work to a time critical deadline for the customer & insurance services
Desired profile
The ideal candidate for this role will have:
· Knowledge of Insurance products (life, critical illness, income protection)
· Experience in assessing medical claims in relation to Critical & Terminal Illness
· Past working experience in as an Insurance Claims Assessor in Life and Health Products
· Experience of using Microsoft Excel
· A track record of gaining an understanding of customers' needs and delivering excellent customer service
· Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
· A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
· Experience of building and managing complex relationships with significant customers
The base location for this role is Recliffe Quay, Bristol.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Key search words: Insurance, claims, assessor, Life, Health, GCB6