Lead Consultant Specialist

Job description

Job description

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist.

Business:Wealth & Personal Banking IT

Principal responsibilities 

·  Reporting to the ASP WPB Regional QA & Testing Lead within WPB Channels Transformation and accountable for leading, managing and driving the evolution of the testing / QA function/discipline for deliverables and activities within China location and delivery center as Agile and DevOps ways of working are further adopted. The role holder will be part of the broader ASP WPB Channels Transformation QA & Test capability, bringing together traditional Technology and Business Testing and Quality functions to drive effective and efficient ways of working whilst continuing to deliver quality product to our customers. The role holder will ensure that all changes across the WPB Channels Transformation Portfolio meet the business criteria and customer requirements, to ensure quality of deliverables and best in class experience. 
·  Provide leadership of a strong horizontal testing capability of internal staff and vendor engagements of multiple initiatives delivered both to China and other markets across Asia Pacific and beyond. 
·  Building a high performance team in accordance with the principles of the QA & Test capability in WPB Channels Transformation 
·  Supervision and direct leadership of WPB Channels Transformation QA & Test capability in China 
·  Escalation point for project issues and concerns 
·  Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers. 
·  Contribution to the delivery of all flagship Group Transformation Programmes specifically those in WPB Channels Transformation and the broader WPB (Customer & Products landscape) 
·  Management and leadership across the testing horizontal in China for the Business headcount within WPB Channels Transformation QA & Test 
·  Oversee internal business user engagement in business acceptance activity, particularly with internal facing applications. 
·  Oversee and Lead transition to agile within the testing discipline 
·  Work with external data sources and industry trends to ensure that cross browser and device coverage accurately reflects customer usage, standardizing this but accounting for any specific regional anomalies.  
·  Direct Leadership of up to 20 FTE (@ GCB5-6 grade) and indirect leadership of vendor and partner resource that is part of the capability in China.  
·  Management of business acceptance activity for the CTB/RTB portfolio of projects and initiatives across WPB Channels Transformation 
Indirect leadership of resources and specialists across other functions and organizations (where work is outsourced including business users and agency resources). 
·  Define and implement training and development plan for own team and encompassing accreditation with robust approach to performance management that leads to high performance culture. 
·  Operate within WPB QA & Testing and broader Channels Transformation governance structures 
·  Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate. 
·  Develop clear governance procedures within the QA & Test discipline. 
·  Support audit / independent programme assessments as required. 
·  Ensure HSBC is not put at any operational or reputational Risk.  

Requirements

Knowledge & Experience / Qualifications

·  Sound knowledge and understanding of Agile delivery and the role the Test / QA discipline plays  
·  Personnel experience in customer focused organizations, in disciplines such as digital, HTS or change management  
·  Strong performance management and team development skills 
·  Good knowledge and experience of testing process and practice 
·  The ability to quickly understand customer and operational considerations 
·  Awareness of User Centered Design methodology, and strong customer focus 
·  Excellent understanding of project methodology, frameworks and best practice 
·  Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations. 
·  Innovative – the ability to approach things differently or do different things to deliver goals. 
·  Experience of process improvement and LEAN thinking methodologies.  
·  Highly developed communication skills, both written and verbal, to explain complex or technical issues.  
·  Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, customer experience;
·  determine the implications and make recommendations as needed. 
·  Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities. 
·  High levels of resilience and self-motivation.     

HSBCVZ/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

（Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.） 

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.