ITIL/System Administrator/IT Infrastructure Delivery

Job description

Location- Pune

Responsibilities of the role will include, but are not limited to:

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Undertake daily governance activities that support the Service Acceptance Key Control and associate adherence to the ITSA Policy and Standards

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Liaison with various stakeholders, including project teams, specialist non-functional requirement teams and interaction across IT and JIRA developers

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Coordination of monthly release sprints to deliver process improvement and optimisation items

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Communicate the purpose and goals of IT Service Acceptance to the project community, across all global business / global function lines

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Provide user training where required

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Identify opportunities to streamline and optimise the ITSA process, ensuring these compliment bank strategy, and see these through to delivery

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Regular reviews of information stored on team repositories (sharepoint/confluence) to ensure key information and data is accurrate and appropriate for the audience

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Respond to queries raised by users

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Support communication and ongoing education and awareness of the process with key users and stakeholders

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Support the process across all global regions and entities

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Manage and progress risk issues and actions related to outcomes of the Governance Framework

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Provide support to audits, control tests, reviews and tracking documentation submissions as required

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Identify and contribute to Continual Improvement of governance activities

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Assist with the identification of root cause in defects related to the achievement of KPIs

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Identify, analyse and optimise governance framework model and processes

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Build strong relationships, adopting a joined up approach, to deliver business requirements whilst ensuring adherence to policy and standards

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Compliance with external regulatory requirements, internal control standards and group compliance

Certifications, Qualifications & Experience (For the Job – not the Job holder. Minimum requirements of the Job)

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Graduate degree in a Business or IT discipline or a proven track record of 3 years or more in a Business or IT environment.

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Excellent communication, inter-personal and negotiating skills, focusing on remote and written communications, inclusive of ability and experience in interacting with higher positions

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Excellent English language speaking and written skills are essential.

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Proven judgmental skills to identify and resolve problems

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Drive and self-motivation

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Ability to be proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality.

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Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment

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Excellent planning, organization skills, including tracking and following up on actions

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Ability to make considered decisions that protect and enhance values, reputation and business.

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Proficiency in Microsoft applications with emphasis on Excel, Outlook, Sharepoint, PowerPoint and OneNote

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Experience in the use of JIRA / Confluence is an advantage

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Experience in risk and control tooling and repositories desirable

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Experience in process improvement techniques desirable

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Project management desirable

Desired profile

Qualifications :

NA