HR Service Delivery - HongKong People Administration - HSBC Operations, Services and Technology - NHC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function

General Office Duties
· Generate computer reports and download necessary data from People Soft System in preparing for statistics
· Follow-up necessary formalities with relevant external parties regarding the training/attachment in HK
· Type, dispatch and file all kinds of correspondences
· Respond to general enquiries and attend to visitors/guests
· Draft simple letter, memo and fax occasionally
· Order stationery
· Collection / distribution of internal correspondence
· Follow up-to-date HR policies, procedures and guidelines
· Report any special issues to supervisor immediately without delay
· Follow up ad hoc task if any

Workforce Admin

Maintenance of Staff Records

· To issue Staff ID in the GHRS / EC.
· To maintain employment records into GHRS / EC for employees, including Transfer / Promotion/ Pay Rate Change, Termination, Reporting line Update, Trainee posting letters, Internal/ External Licenses and Certifications, Contract Renew, Probation Confirmation, Bank Account, Personal Information Change (Marital / Birth Certificate/ HUKOU/ Address/ Education), Warning, Long Leave, Position Maintenance, Job Code & Job Title, Lateral Movement.
· To generate reports from GHRS / EC.
· To collect documents in offer meeting and employee personal file by scanning to L drive and maintain the hardcopy in Filing Room
· To prepare movement notice and promotion letter, and send to relevant stakeholders.
· To assist Supervisor to periodically review Global HR system data to ensure the correctness and completeness.
· To archive all supporting documents and daily reports for verification.
· To participate and assist in projects, including system enhancement and the new function launch in Global HR systems.
· To implement Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

Workforce Admin – People Admin
(1) Resignation
· prepare the amount of payroll /contributions for social insurance / housing fund /union fee and other related figure for resignee,
· prepare resignation worksheets and other necessary documents
· appoint exit interviews and complete exit formalities with resignees
· Prepare relief payment of unemployment issue
· Prepare refund payment progress.

(2) Renew Contract Preparation

Prepare the contract as requirement
(3) Certificate issuance
Issue the certificate according to the policy
(4) Leave management
· Prepare long leave report according to the request
· Prepare sabbatical leave agreement
(5) Special Task Support
Fully support HR special task with good result


Customers / Stakeholders

· To continuously provide high quality service to achieve maximum internal and external customer satisfaction within the specified Service Lead Time.
· Responsible for resolving internal/external customer inquiries in a professional manner.
· Build professional relationships with employees or business partners.
· Demonstrate way to improve customer service.

Leadership & Teamwork

· Participates in team meetings, activities, promotes team spirit.
· Contributes to the creation of a supportive work environment

Operational Effectiveness & Control:


· Ensure that work is completed in accordance with established procedures and service standards
· Assist in the implementation of the Group Compliance policy, HR FIM and HR internal control guidelines, and act accordingly
· Drive for workflow streamline and process improvement to achieve business goals

Desired profile

Qualifications :

·  College or university degree
·  At least 1 year in HR experience
·  Excellent communication and interpersonal skills
·  Logical thinking of Program
·  PeopleSoft knowledge as a strong plus
· 
Diligence, quick learner, self-motivation and strong initiation

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***