Hospitality Operations Manager - Group Chief Operating Office

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC  Group Chief Operating Office (GCOO) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. GCOO combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Hospitality Operations Manager .

In this role you will be responsible for:

·  Catering Governance: Collaborate with the bank's preferred catering suppliers to develop long-term goals and operational strategies for catering services. This process includes the formulation of a sustainable marketing and communication plan for food and beverage services, alongside the establishment of key objectives with quantifiable metrics that encompass Food Quality, Consistency, Timeliness, Cost Management, Pricing Transparency, adherence to budgetary constraints, oversight of supplementary charges, Communication, Customer Satisfaction, Flexibility, Compliance, and Sustainability. Additionally, oversee financial planning, resource allocation, and market trend analysis to foster innovation
·  Process Oversight and Enhancement: Work in conjunction with the bank's preferred catering suppliers to establish and oversee standardized procedures, including food preparation, delivery, and event management. Employ data analysis to identify inefficiencies and enhance productivity, such as minimizing waste and optimizing logistics
·  Quality Control and Compliance: Conduct systematic audits and inspections of catering facilities, suppliers, and employee practices on a regular basis. Proactively address any violations or potential risks, including breaches of food safety protocols or contractual disputes, and liability issues
·  Technology and Innovation: Oversee the adoption of technology (AI-driven) and leverage automation to minimise manual errors and enhance scalability, utilising tools such as catering OS&E inventory management tables, catering dashboards, and wine inventory management tables
·  Team Leadership and Governance: Foster an organisational culture that prioritizes accountability and continuous improvement by designing and implementing co-training programme aimed at reviewing operational alignment and enhancing team skills in critical areas such as food safety, customer service, and crisis management processes
·  Stakeholder Management: Serve as the escalation point for high priority catering operational issues or disputes and participate in all requisite meetings related to catering operations

Requirements

To be successful you will need:

·  A diploma / degree in Food & Beverage, Wine Study, Hospitality Management or related disciplines, with a focus on large-scale operations, and attaining related wine certifications or equivalent to Master Sommelier level is preferred
·  Analytical Proficiency: Demonstrate an expertise in utilising data analysis tools, such as PowerBI, to facilitate informed decision-making processes
·  Initiative: Capable of overseeing multifaceted projects while effectively operating under pressure
·  Organisational & Technical Competencies: Demonstrated attention to detail and superior organisational capabilities. Experience managing catering budgets and cost controls. Proficient in Microsoft Office applications, including Word, Teams, SharePoint, Excel, PowerBI and PowerPoint; familiarity with vendor management software, such as Coupa, considered beneficial
·  Interpersonal & Collaborative Skills: Strong strategic thinking, adept conflict resolution, and remarkable communication skills. Exhibits a proven track record of working collaboratively with cross-functional teams and adeptly managing complex processes; values teamwork and possesses robust team-building capabilities
·  Business Acumen: Exhibits innovative thinking and a profit-oriented mindset, complemented by strong business acumen
·  Linguistic Abilities: Proficient in both spoken and written English, with proficiency in additional languages considered beneficial

Opening up a world of opportunity
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.