Home Finance Manager

Job description

Home Finance Manager

UAE, Dubai, Emaar Square

About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview:

• To maximize customer satisfaction and business profitability by facilitating disbursements for cases acquired by the Home Finance sales team

• Helping to administer flow of applications between Sales, Operations & Credit teams ensuring best quality and in line with HBME & Central Bank regulations and policies

• Interacting with customers & Operations to facilitate smooth completion of transaction from Approval through to Disbursement of funds

• Resolving after-sales service customer queries in conjunction with Operations

• Take on all existing mortgage related servicing for the term of the loan such as rescheduling, part payments, closure etc

• Be the first point of contact for Home Finance customers for sales and service at various channels like Branches and Call centre

Duties & Responsibilities:

• Facilitate effective completion of Home Finance transactions (from Offer to Disbursement of funds)

• Closely co-ordinate, liaise and interact with customers, other banks, developers, agents and internal processing teams to ensure smooth flow of transaction and to enable efficient communication/feedback with customers

• Deal professionally and effectively with walk-in customers with maximizing sales opportunities

• Be the subject matter expert and educate branch staff to ensure best customer experience

• Continuously analyze & improve the mortgage operational process and flow by reviewing & enhancing existing flow of files and to identify improvements and oversee implementation

• Identify areas of improvement in terms of file presentation / preparation

• Propose resolution of problem areas & proactively advise Mortgage advisors to minimize discrepancies

• Checking of files for AIP & Offers against the relevant checklist and ensure any discrepancies are resolved before sending file to operations

• Preparing Daily / Weekly and Monthly MI to submit to the senior management

• Managing system issues faced by Home Finance Department by reporting issues, arranging enhancements, follow up, testing, and coordinating with the local IT team and the vendors, when required

• Provide support to the sales team for post sales queries including booking appointments for Developers and Land Department being one point contact to customers post signing of offers

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Desired profile

Qualifications :

Experience & Qualifications:

• At least two years of work experience in Retail Banking

• Experience in dealing with HNWI

• Proven track record of successfully operating in sales driven retail environment

• High levels of customer service and customer facing experience

• Strong communication and negotiation skills

Retail Banking and Wealth Management (RBWM) serves millions of customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers .