Head of Usage and Rewards - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Unsecured Lending & Payment

Wealth and Personal Banking

We are currently seeking a high caliber professional to join our department as Head of Usage and Rewards

Principal responsibilities

·  Formulate and implement effective and sound Card Usage strategies and actions to achieve the growth targets and increase market share.
·  Take the lead in identifying, structuring, and implementing new strategic partnership to drive values to Card customers and partners.
·  Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry.
·  Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability.
·  Development of customer-led solutions, pricing and functions/ features across card and reward programme as they evolve.
·  Drive digital innovation on card usage and rewards and develop a compelling loyalty platform to drive customer engagement and satisfaction.
·  Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships.

Requirements

·  Degree holder or above in Business Administration, Economics, Marketing and related disciplines
·  Senior management experience in Banking or Cards and Payments products development and portfolio management
·  Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio
·  Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth
·  Proven experience in partnership and rewards proposition management
·  Sound awareness and knowledge about the use of data analytics and customer behavior
·  Highly motivated, fast-paced, and possession of strong interpersonal, as well as written and verbal communication skills
·  Experience to lead a team of professionals

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit  www.hangseng.com/careers/ for details.