Head of Sales Management - Private Banking and Trust Services - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank

 

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

 

Private Banking and Trust Services

Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it. 

Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale. 

Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.

We are currently seeking a dynamic and experienced professional as Head of Sales Management within Hang Seng Private Bank. This ideal candidate should have a proven track record in strategic planning, sales targets, performance & cost management, as well as data analytics to empower sales teams to achieve and exceed performance goals. 

The role would report into the Head of Sales Management and Business Development and lead a team of sales managers to work on the following items.

 

Principal responsibilities

·  Formulate and implement franchise strategy, scorecard, sales targets, and track implementation of key strategic initiatives to ensure on-track of our overall direction
·  Collate, analyze and form actionable insights on business performance and management information (MI), driving sales performance and achieving desired and balanced business outcomes, which aligns to our overall strategy
·  Champion performance management via hosting sales meetings with PB Head, Market Heads, RM teams and all relevant frontline teams to regularly review sales performance, and proactively suggest recommendation when necessary
·  Champion Sales initiatives (such as sales campaigns and tactical initiatives) on an end-to-end fashion: working with Market Head, Investment specialists and product teams on aspired business outcome, client selection, product fulfilment, keeping track of commercialization results, communicate successes for replication
·  Work with Business Finance, Data and analytics and all relevant teams to improve quality of gathering and dissemination, optimizing report content and frequency, while maintaining accountability and governance of such
·  Manage headcount and cost effectively
·  Work closely with Business Risk Management and Business Implementation team to achieve a balanced approach on risk vs. business impact vs. client outcome
·  Work closely with WPB teams in planning and building initiatives to ensure alignment to overall WPB distribution and channel strategies
·  Keep abreast, be knowledgeable and abide by, local regulations and practices, legislation and Group operating models and standards to avoid infringement of laws, regulations and codes of practice, while staying on top of market intelligence and emerging trends 

Requirements

·  University graduate in Business / Economics / Finance / Accounting / related discipline
·  Minimum 10 years' private wealth / private banking experience
·  Proven track record of formulating strategy, scorecards, executing sales initiatives and championing sales performance management
·  Strong business knowledge in investment and insurance products
·  Strong knowledge of regulatory requirements and guidelines
·  Excellent stakeholder management and interpersonal communication skills
·  Ability to analyze data and transform into actionable insights
·  Attention to detail, compliance and control orientation
·  Proficiency in both English and Chinese
·  Great sense of ownership and proactiveness to deliver efficient and effective output

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