Head of Retail Banking & Wealth Management - WPB - Macau

Job description

Job Advert Details

Some careers grow faster than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as the Head of Retail Banking & Wealth Management, Macau.

Principal Responsibilities:

* Formulate and drive business and product strategies to acquire new-to-bank business and retain existing customers to ensure healthy growth of customer base;
* Ensure that the quality of lending meets group’s standards, safeguard the Bank from potential loss, maintain group credit standards, uphold portfolio quality, maintain high level of compliance and minimize operational, credit and internet banking risks;
* Achieve Wealth and Personal Banking (WPB)’s target for revenue and strengthen collaboration with Commercial Banking and Global Banking and Markets on revenue generation;
* Achieve key performance indicators, including profit before tax, revenues, expenses, asset balances and liability balances;
* Effectively manage direct and allocated indirect expenses based on the agreed budget;
* Develop, implement and monitor the in-country management plan, communicating it effectively to all employees with clear expectations and objectives;
* Implement Global Standards in line with group strategy;
* Participate in the relevant executive committees and be a representative of the Bank in the community;
* Provide leadership to manage a team of people managers and engage / motivate WPB staff members to drive a high performance culture and maximize their potential;
* Streamline the operations of WPB to achieve maximum efficiency and optimal cost income ratio;
* Be a role model to both the management team and the general staff to boost HSBC Values;
* Manage the WPB business in Macau SAR in order to maximize profitability in line with strategic and Operating Plan forecasts
* Contribute to the development of a leading proposition and business model for the broader GBA strategy
* Lead the business to operate in a highly competitive and regulated environment, with the challenge of constant resource prioritization and active stakeholder engagement

Information

* Bachelor’s degree in business, related field, or equivalent experience;
 * Strong commercial and business sense with the ability to make prioritization in formulating the Retail Banking and Wealth Management strategy under the constraints of limited resources;
 * Managed a profit and loss of a business segment or area or country;
 * Sound knowledge of the Bank’s business products, services and operations and their application in servicing customer requirements;
 * Strong people management and leadership skills, including managing team managers, caring for staff engagement / retention and their career development;
 * Strong organisational, analytical, negotiation, communication, teamwork and influencing skills;
 * Ability to deal with customers, prospects, regulators, community leaders, associations in order to enhance the image of the Bank in the local community;
 * Effective communication and interpersonal skills to coordinate with internal business partners and various parties across ASP;
 * Fluency in English and Chinese is essential;
 * Multiple years’ of business management and leadership experience in the personal banking vertical
 * Knowledge in consumer assets / credit card business, operational support and risk management
 * Proven track record in change management, leading business to improved profitability under constraints and pressure
 * Strong commercial acumen and execution skills
 * Strong communication skills, good people and stakeholder management capability