Head of Customer Screening and Transaction Monitoring

Job description

Role Title: Head of Customer Screening and Transaction Monitoring
Business: RBWM, Holdings, 8 Canada Square, London
New or Existing Role? New
 
Role Purpose
The Global Standards Programme has been formed to enable RBWM to deliver a number of regulatory related change programmes including Global Standards, which will adopt and enforce the highest Financial Crime and Sanctions compliance and behavioural standards across the Group, as well as FATCA/Common Reporting Standards, Dodd-Franck/Volcker, and US Persons Policy programmes in 43 markets. 
 
Reporting to the RBWM Head of Global Standards, this is a key global support leadership position that provides business direction on the technical, strategic and operational aspects of the RBWM business strategy for Screening and Transaction Monitoring. As a GCB 3, the role holder will be responsible for leading the development and implementation of a global strategic plan for Customer Screening and Transaction Monitoring for RBWM.
 
The role works through a globally diverse team across FCC, RBWM, SWD and operational functions  to deliver the strategy. The role holder within RBWM has responsibility for recommending the strategy and associated key initiatives, and has influence over the strategic dimension for change at a Group level. The role holder will direct the deployment of any required infrastructure, tools and resources with the purpose of building a comprehensive global and industry leading strategy for Customer Screening and Transaction Monitoring.
 
 
 
Key Accountabilities
Impact on Business
Responsible for development and implementation of global scalable and
standardised business practices for Customer Screening and Transaction Monitoring aligned to AML and Sanctions policy, and external best practice.
Responsible for driving first line of defence knowledge for Customer
Screening  and Transaction Monitoring.
Responsible for global strategic transformational development of relevant systems and  processes, ensuring fit with  customer journeys
Responsible for the establishment of Customer Screening and Transaction Monitoring global KPIs and measurement for the RBWM business.
Supporting the delivery of global change management programmes and initiatives required to deliver the strategy for RBWM
Integration of market leading practice in RBWM  business to improve HSBC global market positioning in Customer Screening and Transaction Monitoring.
Influences globally to build capability for business delivery for the RBWM business.
Partners globally with HOST,  FCC and other functions to develop appropriate components and parts of the strategy and practice for the RBWM business.
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Customers / Stakeholders
The role is expansive across RBWM management, as the Global lead for business strategy of Customer Screening and transaction Monitoring. Stakeholder management is therefore multi-faceted across the matrix, internal and external to RBWM
Responsible for supporting the integration between stakeholders across the matrix, geographic and business/functional aspects of the RBWM franchise.
Responsible for establishing specific agreed SLAs with stakeholders in the design, implementation and remediation of activity. Stakeholders are not defined internally but include regulatory, market, customer requirements and third party relationships.
Responsible for building collaboration between global, regional and country teams influencing them and building strong relationships to ensure consensus and influencing of change outcomes.
Responsible for obtaining buy-in from and influence senior management and stakeholders for specific key initiatives, commitments.
Fosters and develops a customer centric ethos, using SME expertise to continuously identify with stakeholders strategic opportunities in the most cost effective manner for the RBWM business.
 
 
Leadership & Teamwork
Responsible for global collaboration across Group and RBWM.
Responsible for removing barriers and aligning with best practices across the globe for specific areas of accountability.
Supports leading across the matrix and developing the RBWM business capability and transformation, working in close collaboration with stakeholders for the benefit of business enhancement of Customer Screening and Transaction Monitoring.
Responsible for ensuring the delivery of specific strategic goals in conjunction with stakeholders to build a profitable and sustainable business where services are complementary and not competing.
Acts as an SME for the RBWM business and works the matrix effectively to influence change in the organisation and promote greater effectiveness in delivery
Seeks opportunities to integrate, simplify and streamline RBWM business activity through drawing on expertise of teams.
Promotes and supports the customer journey and experience as a central value balanced against the requirement of the RBWM business for the areas of accountability.
Works in a facilitative manner in the matrix to build capability in progressing objectives, but does not lose sight of the key outcomes.
Engages external organisations as part of specific accountabilities to understand market trends and seek opportunities for improvement through own team and matrix.
Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
Cultivates an environment that supports diversity and reflects the HSBC brand.
 
 
 
Operational Effectiveness & Control
Supports delivery across RBWM, institutionalizing standard best practices to remove unnecessary complexity and increase stability.
Supports the establishment of governance structure(s) and standards across Group.
Supports the establishment globally of RBWM functional policies and standards.
Support and manages operational risk by ensuring adherence to Group Legal, Compliance, Regulatory, and Information Security standards.
Supports the development for RBWM  global operational policy and procedures for Customer Screening and Transcation Monitoring. Establish processes to track adherence to these policies.
Supports the identification and monitoring of BAU problems, establishing and mandating changes in practice that lead to continuous improvement.
Responsible for ensuring all programmes achieve all SLAs at specified cost.
Responsible for ensuring optimum management capability is in place and aligned to business and customer strategy for specific areas of accountability.
Supports the development and maintenance of Target Operating Models and FIMs where required linked to areas of accountability.
Works with senior leaders in Risk and other key functions to define the optimal balance between secure provision of services and respective policies.
Ensure Group Standards are in place in all services for specific areas of accountability.
Ensure regular and positive engagement with key support functions such as Risk, Compliance, Finance and HR to ensure alignment of policies and plans necessary to deliver key requirements.
Supports the implementation of Global Standards considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity.
 
 
Major Challenges
The RBWM business does not operate in isolation and has high dependencies in relation to delivery. Ability to deliver therefore has an inherent challenge of complex global scale.  The role holder is central to supporting the accountability for owning the development of the strategy and capability that enables RBWM to deliver its strategic goals through
Managing and supporting components parts of the RBWM business process to deliver results through the implementation of Customer Screening and Transaction Monitoring
Availability of competing budgets, resources and sufficient operational capacity to implement the parts of the strategy over which role has accountability for.
Supporting the recruitment and development of sophisticated skill sets as required.
Supports through programmes of work the optimal position between “ruthless standardization” one size fits all versus variances in individual markets / customer requirements.
Performs a supportive but important role in ensuring an optimal balance between longer term infrastructure investments and business development versus rapid progress with revenue building short term solutions. The role holder is required to influence at Group level, the infrastructure, resources, systems and tools required to develop a Group wide capability for the RBWM  business.
Supports and actively is required to draw together the needs of all relevant stakeholders and converting these disparate needs and desires to a prioritised, realistic business and implementation plan.
 
 
Role Context
The RBWM business does not operate in isolation and has high dependencies in relation to delivery. Ability to deliver therefore has an inherent challenge of complex global scale.  The role holder is central to supporting the accountability for owning the development of the strategy and capability that enables RBWM to deliver its strategic goals through
Managing and supporting components parts of the RBWM business process to deliver results through the implementation of Customer Screening and Transaction Monitoring
Availability of competing budgets, resources and sufficient operational capacity to implement the parts of the strategy over which role has accountability for.
Supporting the recruitment and development of sophisticated skill sets as required.
Supports through programmes of work the optimal position between “ruthless standardization” one size fits all versus variances in individual markets / customer requirements.
Performs a supportive but important role in ensuring an optimal balance between longer term infrastructure investments and business development versus rapid progress with revenue building short term solutions. The role holder is required to influence at Group level, the infrastructure, resources, systems and tools required to develop a Group wide capability for the RBWM  business.
Supports and actively is required to draw together the needs of all relevant stakeholders and converting these disparate needs and desires to a prioritised, realistic business and implementation plan.
 
Management of Risk
Demonstrate leadership on Regulatory & Compliance matters. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.  Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
 
Observation of Internal Controls
Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.  Foster a compliance culture and  implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Financial Crime Compliance, Regional Financial Crime Compliance Officer, Area Financial Crime Compliance Officer or Local Financial Crime Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators
 
Role Dimensions
The role holder is directly accountable for ;
Supporting the performance of RBWM business globally including direct functional accountability for all Groups, Region and Country activity associated with Customer Screening and Transaction Monitoring.
>50 million customers are impacted.

Desired profile

 
Knowledge & Experience / Qualifications
Knowledge and Experience
Significant experience in the financial/banking sector
Regional exposure and previous experience with multi geography team management of Financial Crime change.
PRINCE/Project and a relevant Financial Crime Compliance qualification
Strong technical knowledge of Sanctions Screening and Transactions Monitoring, and market/industry review for strategy formulation
Strong leadership and communication skills.
Depth of exposure and experience with Financial Crime, and specifically Sanctions Screening and Transaction Monitoring.
Proven experience delivering complex programs and initiatives, including exposure to change management , process improvement techniques and business case development
Proven experience delivering complex regulatory change through to business as usual.
 
Skills and Abilities
Culturally sensitive and understanding of local customer needs
Highly numerate and financially literate
Highly effective communicator with excellent interpersonal skills
High level of energy and enthusiasm
Must have the potential for further development personally and professionally
Excellent relationship building and senior stakeholder management skills
Strong leadership skills coupled with a high and demanding benchmark
Able to navigate conflicting strategic priorities and decisions
Able to operate effectively in a complex matrix driven environment
Able to influence, engage and lead in a positive, inspiring manner
Meet the requirement of leadership capability level for role including values level.
 
 
 
Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.
This role has been designated as an Enhanced Vetting Role.
For more information about the relevant additional checks for this role please contact the hiring manager
 
 
Under the Company's internal 'Back to Front'/’Front to Back’ transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance). The enhanced approvals and vetting would need to be completed before the candidate will be confirmed in the role.
 
We are an equal opportunity employer and are committed to creating a diverse environment.