Hardship Officer

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a motivated individual to join the Collections and Recoveries Team in the role of Hardship Officer.

Your main responsibilities will include:

· Inbound and outbound calls using predictive dialling systems;
· Actioning of accounts in a timely and proficient manner to maximise recovery results;
· Assess and understand customers' financial situation to establish what Financial Hardship Assistance is required to provide the best solution to resolve debt;
· Negotiating payment arrangements in line with business guidelines;
· Complying with internal and external regulatory requirements at all times;
· Ensuring that recovery targets are met both individually and as a team;

Desired profile

To be successful in this role, you will need:

·  The Higher School Certificate or equivalent;
·  A proven track record of being a top performer in a recoveries environment - you will need to demonstrate this on your CV to be considered. ;
·  Effective and professional communication skills, both verbal and written;
·  Strong negotiation skills and the ability to work under pressure;
·  The flexibility and availability to work various rosters between 8am – 7pm Monday to Friday.

You'll achieve more when you join HSBC.
www.hsbc.com/careers


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.
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