GTRF Transaction Services Assistant

Job description

The Global Trade and Receivables Finance (GTRF) Transaction Services Assistant role is based within London Trade Services.

The role of the GTRF Transaction Services Assistant is to provide financial advice & banking support to HSBC customers.

Your responsibilities will include:
· Enable the growth of our market share and maximise net profitability from business's customer portfolio
· Deliver superior customer service by driving operational performance
· Manage operational resources for a large scale operations effectively to meet strategic objectives of the business
· Support any key organizational strategic initiatives to help in operationalising the product development and business improvements
· Manage Business operations which has a significant scale of operational size along with complexity of transactions involved
· Creating solutions to meet the needs of the customers. To be fully aware of the bottom line to ensure profitability of the business
· Contribute to the planning, formulation and implementation of strategies to grow and manage the Trade business
· Develop and maintain strong working relationships with internal and external stakeholders
· Providing support and guidance to the Department, Region on areas of improvement, concern with regard to Financial Crime Compliance (FCC), Regulatory and BQAP controls
· Act as a Services champion to ensure that key objectives are prioritised appropriately within Commercial Banking (CMB) & Global Banking and Markets (GBM)
· Establish metrics and ensure effective tracking of HSBC's competitor offerings and performance in comparison to HSBC
· Ensure positive client experiences through support, trade advice and best practices in relation to GTRF transactions
· Ensure that GTRF Services is responsive to the requirements and expectations of the Global Businesses
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
· Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
· Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
· Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
· Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
· Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
· Continuously monitor and gather information from appropriate sources to assess potential impacts and identify risks, necessary changes and business opportunities
· Apply GTRF policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Desired profile

The ideal candidate for this role will have:
·  Willingness to undertake the training, study required in this role, i.e. CDCS qualification will be desirable, or a willingness to study for this qualification
·  Relevant product knowledge including knowledge of Guarantees, Standby letters of credit is desirable but not essential
·  Experience working in relevant environments, i.e. Operations is desirable but not essential
·  Past working experience in a relevant role, i.e. any operations role is desirable but not essential
·  Past working experience on relevant systems, i.e. HUB / HIE is desirable but not essential
·  Previous experience of delivering an excellent customer service
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Experience of supporting others' performance, enabling them to achieve by providing clear direction, motivation and support
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Worked collaboratively with other colleagues, supporting them when possible
·  Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
·  Experience of personally complying with business processes, rules and regulations
·  Be customer driven,
·  Have ability to work on your own with minimal supervision,
·  Meet tight documented processing deadlines,
·  Accuracy and attention to detail.

The base location for this role is London Park Street.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Trade services, London