GTRF - Transaction Services Analyst

Job description

The GTRF Transactional Services Ast role is based within London Trade Services.

HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The role is responsible for structuring complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke open account solutions, and ensuring a high quality customer experience. The role holder will build out a team of structuring specialists in the different regions, to ensure a consistent operating model in support of our front-line Business Development Managers (BDMs).

The role holder will demonstrate:
· Customer driven approach
· Ability to work on your own with minimal supervision
· Meet tight documented processing deadlines
· Accuracy and attention to detail
· Trade knowledge

Your responsibilities will include:
· Enable the growth of our market share and maximise net profitability from business's customer portfolio
· Deliver superior customer service by driving operational performance
· Manage operational resources for a large scale operations effectively to meet strategic objectives of the business
· Support any key organizational strategic initiatives to help in operationalising the product development and business improvements
· Manage Business operations which has a significant scale of operational size along with complexity of transactions involved
· Create solutions to meet the needs of the customers. To be fully aware of the bottom line to ensure profitability of the business
· Contribute to the planning, formulation and implementation of strategies to grow and manage the Trade business
· Develop and maintain strong working relationships with internal and external stakeholders
· Providing support and guidance to the Department/Region on areas of improvement/concern with regard to Financial Crime Compliance (FCC), Regulatory and BQAP controls
· Act as a Services champion to ensure that key objectives are prioritised appropriately within Commercial Banking (CMB) & Global Banking and Markets (GBM)
· Establish metrics and ensure effective tracking of HSBC's competitor offerings and performance in comparison to HSBC
· Ensure positive client experiences through support, trade advice and best practices in relation to GTRF transactions
· Ensure that GTRF Services is responsive to the requirements and expectations of the Global Businesses
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
· Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
· Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
· Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
· Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
· Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
· Continuously monitor and gather information from appropriate sources to assess potential impacts and identify risks, necessary changes and business opportunities
· Apply GTRF policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
· Make pre and post processing work for our colleagues in Group Service Centre (GSC)

Desired profile

The ideal candidate for this role will have:
·  Willingness to undertake the training/study required in this role, i.e. CDCS qualification will be desirable, or a willingness to study for this qualification

The base location for this role is 8 Canada Square, London.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Trade services, London