GTRF Services Assistant, Trade (UAE National)
UAE Sales
Job description
Job description
GTS Services Assistant, Trade (UAE National)
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If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
Duties & Responsibilities:
• Conduct the day-to-day operation of the Global Trade branch counter (i.e. Meeting, greeting customers, handling trade documentation (Export, Import documents, LC, Guarantees and all other products under the umbrella of GTS- Global trade solutions) and document scanning at the branch counter. Correspondence, pre scan document sorting, post scan document matching, document dispatch, filing and other related activities).
• Ensure the services provided are in line with SLAs.
• Handle queries from stakeholders and internal customers (i.e., via Bank internal system Phone, email etc.) Take follow up actions if necessary.
• Safeguard the Bank from potential loss. By ensuring all operations under his/her responsibility are in accordance with FIM, UCP600, Audit, FCC guidelines, Compliance and Money Laundering, and all other related guidelines.
• Identify and escalate any issues which are beyond personal authority levels, if any, and outside the scope of the job knowledge expected of your grade level.
• Maintain & improve teams’ productivity. By ensuring the branch functions are running smoothly and the documents received at the counters are processed/scanned/indexed/dispatched efficiently in line with SLAs and maintaining good communication with external and internal customers.
• Provide Exceptional customer services at the branch counter and Work with other F functions/teams to maintain/improve operations and service standards.
Requirements
Experience & Qualifications:
• Bachelor’s degree is a must to obtain UAE visa.
• A good team player who possesses good interpersonal and communication skills.
• Organizing and time management skills.
• Can work independently and quickly, with good attention to detail.
• Good command of spoken and written English.
• self-motivated with initiatives to take on new and additional responsibilities.
• Possess good knowledge of all Trade products and Customer handling.
For further details and application information please visit our careers site, searching under reference number.
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Issued by The Hong Kong and Shanghai Banking Corporation Limited