Global Trade & Receivable Finance Services Assistant, Trade (UAE Nationals only)

Job description

UAE Nationals Only　

Title : Global Trade and Receivable Finance Services Assistant　


　

Location: Bur Dubai, UAE 　


HSBC is one of the world's leading banks, with a network covering 74 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. 　


Role Overview　


To provide quality service to Customers for any queries relating to Trade transactions, general queries and any other support to enhance the overall customer experience as and when they visit the GTRF counters..　

To identify potential revenue opportunities for existing relationships by identifying cross-selling opportunities. 　


Role Responsibilities:　


· Handle customers' general and transaction-specific enquiries (e.g. status enquiries, document delivery status, etc.) when receiving/delivering documents/applications at the counters.　

· Instigate outbound calls to customers to provide as and when required to assist with processing.　

· Identify opportunities to cross sell sending quality referrals to Sales teams　

· Take ownership of all enquiries following through to resolution ensuring that customers are kept updated at all times. 　

· Adopt a proactive, flexible and quality-conscious approach to dealing with customer enquiries　

· Provide customers with information related to Trade products.　

· Receive Trade instructions from customers, once settled release documents to customer after checking the collection authority as per system.　

· Send the original requests and documents to Services team for processing.　

· Release Export DCs to customers as per laid down procedure.　

· Follow up with customers for collection of Export DCs and return docs and report the uncollected items to Services.　

· Carry out monthly balancing of physical import documents held at branch counter, with in the stipulated time.　

· Carry out scanning process in the branch where scanners are installed　

　

　

Desired profile

Experience, Skills & Knowledge　


· Orientation to customer service and good understanding of customer service principles and practices. 　

· Knowledge of Trade products and associated back office processing　

· Verbal and written fluency in English.　

· Effective communication and interpersonal skills.　

· Effective listening, probing and problem solving skills.

Business Area 　

CMB: Commercial Banking serves millions of businesses, from small enterprises and mid-market companies to large multinationals, in developed and faster-growing markets around the world. We provide the services and expertise that businesses need to thrive. Commercial Banking has a network that covers three-quarters of global trade flows. We provide businesses with banking services in their home markets and overseas. These include trade and receivables finance, payments and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance. For more information visit http://www.hsbc.com/careers/explore-our-business 　


Why HSBC? 　


We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. 　

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.　


What to expect at HSBC 　


· The chance to realise your ambitions　

· Globally connected careers　

· A strong emphasis on values　

· Learning and development opportunities　

· An inclusive, meritocratic culture　

· Market-competitive benefits　


Global Careers Opportunities 　


Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers