Global Support Executive

Job description

Job description

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Trade Position Management in Market Operations.

Debt Securities Operations forms a part of the wider Securities Operations and, segregated by asset class, is responsible for ensuring all Fixed Income trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on value date.

The Opportunity:

Principal Accountabilities:  Key activities and decision making areas

To continuously provide high quality processing service to achieve maximum client satisfaction within the specified timeline and requirements. Responsible for relationship building and resolving all inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

To ensure trade settlement will be executed by timeliness. To provide support in a subset of processing functions including documentation, trade affirmation, projects and Reporting.  Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.

What you’ll do:

Client Experience:

·  Client adoption - working in partnership with internal stakeholders to develop, implement and optimise digitised client interactions.  Maximise clients’ use of digital platforms. 

Cost:

·  Identify bottlenecks and existing inefficiencies through the use of available tooling.
·  Improve efficiency of existing processes (e.g. increases in STP).

Capacity:

·  Involvement in reducing manual process
·  Involvement and adaptation on Qtrack adaptation and email reductions

Control:

·  To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management
·  Proactively anticipating and mitigating future risks which may impact the Operations and/or Front-to-Back processes and controls through escalation Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
·  Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
·  Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
·  Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
·  Understand and ensure compliance to all relevant internal and external governance, regulations and procedures that apply to the process and business.

People:

·  Actively engage in MSS RUBIX initiatives
·  Practice speak-up culture including engaging with team, line manager to improve process and promote wellbeing.
·  In partnership with the team manager, build a robust succession within the team and ensure the absence of key person dependencies.
·  Support any team, departmental, and Centre initiatives aimed at improving work-life balance.

Requirements

hat you will need to succeed in the role:

·  A minimum of a BA/BS/BC degree.
·  Strong culture of ethics and integrity.
·  Ability to speak and understand English fluently with exceptional business communication skills.
·  Excellent planning, time management and organizational skills as well as a strong eye for detail are required.
·  Ability to perform well in a fast pace and high pressure environment against tight timelines.
·  Knowledge of Fixed Income products is preferred.
·  Strong understanding of operational risk, procedures and controls as well as of front to back trade lifecycle
·  Strong knowledge in trade level investigation.
·  Comfortable working with global stakeholders.
·  Technical / IT understanding of how trading and order management systems operate is desirable.

What additional skills will be good to have? .

·  Ability to speak and write in English
·  Ability to write business letters and reports
·  Good conversational/telephone skills
·  Ability to learn quickly and transfer knowledge appropriately
·  Ability to understand and interpret numeric data
·  Minimum, basic computer knowledge
·  Flexibility to work shifts
·  Ability to build rapport with and relate to a wide range of people
·  Ability to maintain focus while working with voluminous data
·  Ability to multi task
·  Committed to equal employment opportunities