Global Learning Delivery Manager

Job description

Role Title: Global Learning Delivery Manager
Business:
New or Existing Role? Existing
 
Role Purpose
To provide Learning, Talent, Resourcing and Organisational Development (LTROD) strategic counsel to FCC&RC in order that they successfully deliver their business strategy
To input into the development of the global FCC&RC LTROD proposition so that a world class, cost-effective offering is designed, developed and delivered to enable the business strategy
To manage and implement global initiatives ensuring that global LTROD proposition is appropriately deployed across the all regions ensuring global consistency and measurement
Manage the global relationships and work in collaboration with the SME’s, Business Managers, Regional LTROD leads and HR Generalists to ensure global  initiatives  are implemented successfully and embedded.
Manage relationships at all levels within the business, SME’s, Regional LTROD Leads and HR to consult and gain input on the global initiatives.   Lead on the development of the initiatives in collaboration with key stakeholders.
Act as lead on learning development initiatives (new and existing) on behalf of line manager and the business.
Manage and work in collaboration with external partners on the design, development and delivery of learning solutions across the regions
The business-specific Learning curriculum and TROD propositions are built and deployed by working in partnership with the global LTROD Heads and other Regional Academy Leads to provide direction for the academy and, wherever possible, content from the Solution Centres 
 
Key Accountabilities
Impact on the Business
Cultivation and maintenance of a values-led,  consultative relationship globally with key stakeholders in the business and in LTROD/HR 
Validating and prioritising workload in line with Buisness priorites and project deadlines
Conducting pro active needs analysis and demand planning for FCC&RC  to complement the annual HR cycle
Provide leadership and advice across Regions based on the FCC&RC global strategy and global plans, taking into consideration Regional variences
Draw on the global LTROD frameworks and architecture to meet regional needs
Act as subject matter expert for Global FCC&RC LTROD 
Work in collaboration with the business and key delivery partners to drive and implement initiatives as required globally 
 
Major Challenges
Significant organisational and cultural change in 2013/14 both in terms of expansion of Compliance teams and wider organisational groups, accountabilities and responsibilities means that recruitment, on boarding and continuous up skilling of FCC&RC teams is essential
Response to Deferred Prosecution Agreement and assist line manager in repsonses to the monitor from a learning perspective
Rapidly changing Global and local regulatory environment.
The position will assist the line manager in ensuring that the FCC & RC LTROD initiatives continually evolve to, meet and exceed the demands and needs of a very large, diverse matrix Global organization that is under heightened regulatory scrutiny and increasing expectations.
 
Role Context
This role operates in an ever changing, high pressured and demanding regulatory environment, with increasing expectations from customers and stakeholders in delivering the highest quality training opportunities that significantly contributes to the HSBC culture transformation.  
 
Management of Risk
·         Ensures compliance, operational risk controls in accordance with HSBC and regulatory standards and policies.
·         Assists line manager on being responsive to regulators by addressing issues.
·         Promotes an environment that supports diversity and reflects the HSBC brand and values.
 
Observation of Internal Controls
·         Ensures compliance, operational risk controls in accordance with HSBC and regulatory standards and policies.
·         Assists line manager on being responsive to regulators by addressing issues.
·         Promotes an environment that supports diversity and reflects the HSBC brand and values.
 

Desired profile

Knowledge & Experience / Qualifications
Business knowledge: Extensive knowledge of the business and how revenue is generated to inform role  based curriculum design which contributes to long term sustainable business performance  
Learning Expertise – Demonstrates extensive experience and track-record relating to L&D strategies, design channels, processes, methodologies and technologies  
Talent and OD – Experience of building career pathways, capability assessments and competency frameworks  
Resourcing – experience of developing and implementing resourcing strategies, linking to capability frameworks
Delivering in a Commercial Environment – Experience of aligning Learning solutions to business needs in a highly commercial manner. Also experienced in leveraging shared resources and infrastructure to maximize cost-efficiency  
Project Management – Strong track record of translating business objectives and needs into L&D solutions through appropriately setting objectives, targets, deadlines, cost management, quality and project management best practices. Needs to demonstrate that this ability can be exercise over regionally distributed teams  
Transformational Change
- Exposure to supporting organisational change agenda with L&D solutions  
International Contexts – Experience of working in a culturally and geographically dispersed business
Exposure to Governance Mechanisms – Exposure to the challenges of implementing a regulatory agenda within a business
Consultancy Exposure
- Experience of working in/with first-rate consultancies that set stretch benchmarks desirable
Team Leadership
- Experience of leading global teams (including global virtual teams) of L&D professionals, raising standards within the function and improving the profile collectively of HR within a business. Must demonstrate excellent leadership skills
Financial Management – Experience of managing budgets
Financial Services Experience
- Exposure to working in a financial services organisation, gaining an understanding of the market and particular challenges facing the industry from a HR perspective. Ideally should have experience that is directly relevant to the PFS business
Inter-personal/professional skills
- Strong influencing and negotiating skills with excellent written and verbal communication. Self starter, resilient and tenacious with focus on execution and delivery. Ability to thrive within a changing, complex environment 
  
We are an equal opportunity employer and are committed to creating a diverse environment.