German Speaker - Credit Controller

Job description

The German Speaker - Credit Controller role is based within UK, Invoice Finance.

The role of the Credit Controller is to provide an excellent sales ledger management service to our Clients by handling all debt collection activity and minimising the risks of losses for our Clients and for HSBC Invoice Finance through accurate use of various risk tools and through attention to detail when managing ledgers.


Your responsibilities will include:

· Achieving a high standard of credit control by effectively collecting outstanding debts for each Client in line with their requirements
· Efficiently managing your own portfolio of Clients by resolving queries and concerns on overdue invoices, payment facilities, funding and cash flow, whilst maintaining reconciled ledgers
· Building effective relationships with Clients via the telephone, and meetings where appropriate, developing an understanding of the clients business through communication with the Client and the Invoice Finance Manager
· Being a team player and willing to assist and provide help for colleagues when necessary whilst working on your own initiative and making clear decisions
· Ensuring that the Client is at the heart of everything we do both personally and as an organization by driving a client-centric culture
· Managing delivery of high quality service to clients, timely resolution for service quality issues, and implementation of preventative measures to protect service levels
· Successfully delivering Standard CS experience to Global Trade and Receivables Finance (GTRF) Clients
· Setting the highest professional standards personally and for the team
· Fostering a strong, collaborative culture and positive team dynamics consistent with Group Values
· Building and maintain good working relationships with Transaction Services, Business Development, Global Service Delivery (GSD), Commercial Banking (CMB), Global Banking and Markets (GBM) and other strategic units and operate in an open and transparent way being fully accountable for supporting business
· Ensuring development activities are a core priority and take reasonable time for learning and development activities
· Debt collecting
· Instructing for collection credit protection
· Inbounding customer calls
· Debt certificating for sanction of new business

Desired profile

Qualifications :

The ideal candidate for this role will:

·  Both spoken and written fluent communication skills in German and English
·  Experience in prompt, personalized service to customers and colleagues
·  Experience planning and prioritising work in order to deliver high quality work on time
·  Good IT skills
·  Calm and objective approach while working under pressure
·  Ability and willingness to learn new approaches and knowledge quickly
·  Experience working on tasks independently and taking appropriate responsibility for actions and decisions
·  Reliable, responsive and capable approach to rising challenges
·  Previous customer experience would be highly desirable

The base location for this role is or Birmingham or Worthing.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Credit Control