General Banking Officer - RBWM - Macau

Job description

Job Advert Details

Key Accountabilities / Impact on Business

·  Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
·  Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
·   Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
·  Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
·  Collect market intelligence, & report customer feedback, usage, receptiveness etc.
·  Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
·  Complete the data entry and the processing of documents on new business intakes received.
·  Providing consistent high level service delivery and efficiency to Premier and general banking customers.
·  Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
·  Assist in driving the Bank’s value and build a customer centric and risk adverse culture
·  Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
·  Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Information

·  Customer service focused mindset
·  Prior banking industry experience would be preferable
·  Fluent in spoken and written in English, Chinese and Putonghua
·  Good communication and interpersonal skills
·  Aspired to develop your career in sales and servicing roles at retail branches