General Banking Officer

Job description

Job Advert Details

Principal Responsibilities:

·  Support the GBM / BM in developing & implementing S&S plan for the branch.  Ensures the performance objective set under RBIF scheme are achieved.
·  Identify potential customers with HMLs, credit cards, Premier a/c, PIB and general insurance products
·  Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
·  Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM.
·  By providing consistently high level or service delivery and efficiency to Premier and general banking customers.
·  By providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints efficiently and professionally.
·  Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
·  Assist in driving the Bank’s value and build a customer centric and risk adverse culture
·  To contribute the continuous improvement of the Bank’s service & sales processes and standards
·  To support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Information

·  Customer service focused mindset
·  Prior banking industry experience would be preferable
·  Fluent in spoken and written in English, Chinese and Putonghua
·  Good communication and interpersonal skills
·  Aspired to develop your career in sales and servicing roles at retail branches